Mouse Update-Logitech FTW
As an update to my mouse situation, I called and sent my proof of purchase to Logitech on January 2nd. The warranty department gave me verification that they'd get me a replacement sent out on January 3rd (a Friday). Monday, January 6th, they generated a UPS shipping label for the new mouse, which got here today, January 10th. So, eight days, including a weekend, from start to finish, and included me getting a brand new mouse of their new model, the G500s. I also didn't have to do anything about shipping crap back to them and spending money and time and all that. In addition, the G500s is a legitimate, equivalent replacement. It actually looks like they're using the exact same mold for the body. The only differences I can see are cosmetic (blue leds on the top rather than red, which matches the rest of my stuff, and a different paint job), so hopefully this means there have been engineering changes on the inside to address the longevity issues. I've still got two years of warranty left, though, so even if not, I'll be good for a while longer. And really, even if they haven't fixed the problem, if this is indicative of their usual warranty process, I honestly won't mind spending $50 every three years for this mouse.
Major, major props to Logitech. Most of my input/output devices are from them, and that's something I'm definitely going to continue, whereas Razer can die in a fire. They keep coming out with cool looking stuff, but after trying to deal with them, I won't give them another cent, which goes to show that treating customers well pays off in the long run.
Major, major props to Logitech. Most of my input/output devices are from them, and that's something I'm definitely going to continue, whereas Razer can die in a fire. They keep coming out with cool looking stuff, but after trying to deal with them, I won't give them another cent, which goes to show that treating customers well pays off in the long run.