Customer Service

Sep 17, 2013 16:11

http://www.dragondoor.com/

Dragon Door comes very highly recommended from me. Their training programs are second to none. Power! to the People is one of the best, and yet simplest, strength-building protocols I've ever come across, and it delivers on all its promises and then some. Enter the Kettlebell is possibly the single best all-in-one training program ever made. Despite having a silly name, Naked Warrior is a brilliant (and painfully simple) program that can be employed by literally anyone anywhere and it delivers beautifully. Convict Conditioning simply cannot be recommended highly enough. Easy Strength should be required reading. No, I'm not qualifying that statement; it's that good.
I own all these books and consider them some of the best training investments I've ever made. Dragon Door has many more excellent books and I could go on for days.

Their recent books, though, have been a little hit-or-miss for me. Raising the Bar by Al Kavaldo was a fun treatise on personal freedom and as an exhaustive list of everything you can do with a pull-up bar, but as an actual training manual, it was a little lacking. Subsequent books have likewise been a little too vague. Their newest book, Neuro-Mass is a borderline mess with a nominally-original premise, vague promises, no metric for progress, and certainly an unjustified price tag.

I wrote Dragon Door today, voicing my displeasure with this increasing vagueness, both as someone who'd spent money on these books (most of the programs clock in at $40; many are worth it, but let's not pretend that's cheap) and as a general indicator of the 'direction' the company was going. Within half an hour, I received a personal (and thoughtful) response not only from the company reps themselves, but from the president John DuCane himself.
I expect high customer service from Dragon Door, but this really impressed me and has only encouraged me to recommend their products even more.

training, charm of life

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