pwnd.
yesterday, i got sweet fucking vengeance on my greasy little bitch of a co-worker (see this post for part of our history).
a customer came into the store last saturday asking for me, but it was my day off so i wasn't there. i'd spent about 4-5 hours with him about a month ago, and given him a huge $2500+ quote for a big computer package, and he was back to buy it, but he didn't have the quote with him. the customer said that he didn't want to wait for me and was ready to make his purchase that day. so K decides that he's going to help this guy, despite the fact that we've had trouble with these kinds of arrangements before, and there are other salespeople around that would have been totally cool with helping the guy for me (because i've done the same for them in the past, and given them full credit for the sale). but nope. instead of either calling me to ask if i want to come help the guy, or looking up the quote on the store's computer, K decides to do it the hard way, and resell this guy everything from scratch. because of this, K ends up spending hours with him, though still selling him a package very similar to what i had quoted him on earlier. and for some reason, K decides to put the entire sale, which pays about $150 commission, under HIS sales number, essentially stealing the whole thing from me. remember, this guy came in asking for ME by name, and i've already spent the better part of a saturday afternoon with him. by K's own logic in a previous dispute, that makes the sale mine and mine alone. that's also the way that everyone else in our dept deals with these situations; no matter how long you spend with someone, if they've been in talking to someone else, that sale belongs to the first man in. the assumption here is that if the roles are reversed, and someone spends a lot of time with your customer, that they'll give you the sale, and if you want to thank them in some way (ie. by giving them some commission back, buying them lunch, etc.), then that's YOUR perogative.
anyways, i don't find out about all this until i'm in next (wednesday, four days afterwards), and K still has made no attempt to call me or leave a note at work to let me know what happened. i find out about it by running his numbers for the last few days, because he seemed to have some really big commission days, and i was curious about what he sold (also, i don't trust him, and i was checking to see if he'd "scooped" any sales from me... good thing i checked, huh?). K comes in later in the day, i calmly approach him about it, and he immediately gets on the defensive... yelling about how he spent hours with the guy, had to resell him on everything, conveniently didn't remember this situation, where the positions were reversed and i gave him the whole sale. he starts dictating terms to me, about MY sale, telling me how he wants to keep half of it. this is unacceptable to me. it quickly becomes apparent that we're not going to solve this between the two of us. so K says he wants to take it to the store manager the next day. fine, that's what we'll do.
i'm fucking fuming about this situation all night (ask my girlfriend... i'm sure she was sick of me bitching about it :p), and can't get to sleep because i can't stop thinking about it, and all the things i want to say to him and our store manager to defend my position.
the next day, we meet first with a department manager in an attempt to facilitate some sort of agreement. i don't know exactly how long we were at it, but it must have been at least 30-45 min, and there was no agreement. i wanted it all, and felt i was due all of it, and if K got anything, it should be my decision, not his. he wanted a big chunk of it. no go.
then, he gets his wish, and we meet with the store manager. let me just say that K seems to be a fucking golden boy in the eyes of our management team--they frequently heap praise on him during meetings with sales staff. if you asked them, i'm sure any one of them would tell you that he shits diamonds and walks on water. it's not entirely uncalled for, because he consistetly ranks high on our sales ranking system and has good sales numbers, but he's more in the vein of a used car salesman. no integrity, in my opinion. he rips people off, sells them things they don't really want or need because they make him money, etc. but the managers still love him. because of this, i was concerned that the store manager may side with him, and either the commission would get killed (no one gets it), or she'd give him the part of the sale he wanted. but that wasn't what happened. :D
my store manager sided with me entirely, agreeing that it was my sale, and that K had no right to put it through under his sales number, and then bargain with me about how much of it he gets to keep. if he was going to get anything, it should be MY decision, not his (and guess what my decision was? :p). she decided that the whole sale would come back to me. I WON!!! K was getting up and walking out almost before the store manager had finished telling us her decision. i don't think he was very happy about it. serves the fucker right. :p don't fuck with my money, you little bitch.
and the part i really love was that it was HIM that wanted the store manager to deal with it, because i'm fairly certain he thought that she'd side with him. i bet that was quite the wake up call. :p
and that's how i pwnd the greedy emo fuckwad salesperson. karma, bitch, let me show you it.
(i realize i switched tenses halfway through this, but i'm not bothering to go back and change it. so there. i'm such a rebel.)
PS - i'm counting this as lj anti-content-strike post #2, cuz when i started writing it, it was still March 21st, and i haven't gone to bed yet. :p
a customer came into the store last saturday asking for me, but it was my day off so i wasn't there. i'd spent about 4-5 hours with him about a month ago, and given him a huge $2500+ quote for a big computer package, and he was back to buy it, but he didn't have the quote with him. the customer said that he didn't want to wait for me and was ready to make his purchase that day. so K decides that he's going to help this guy, despite the fact that we've had trouble with these kinds of arrangements before, and there are other salespeople around that would have been totally cool with helping the guy for me (because i've done the same for them in the past, and given them full credit for the sale). but nope. instead of either calling me to ask if i want to come help the guy, or looking up the quote on the store's computer, K decides to do it the hard way, and resell this guy everything from scratch. because of this, K ends up spending hours with him, though still selling him a package very similar to what i had quoted him on earlier. and for some reason, K decides to put the entire sale, which pays about $150 commission, under HIS sales number, essentially stealing the whole thing from me. remember, this guy came in asking for ME by name, and i've already spent the better part of a saturday afternoon with him. by K's own logic in a previous dispute, that makes the sale mine and mine alone. that's also the way that everyone else in our dept deals with these situations; no matter how long you spend with someone, if they've been in talking to someone else, that sale belongs to the first man in. the assumption here is that if the roles are reversed, and someone spends a lot of time with your customer, that they'll give you the sale, and if you want to thank them in some way (ie. by giving them some commission back, buying them lunch, etc.), then that's YOUR perogative.
anyways, i don't find out about all this until i'm in next (wednesday, four days afterwards), and K still has made no attempt to call me or leave a note at work to let me know what happened. i find out about it by running his numbers for the last few days, because he seemed to have some really big commission days, and i was curious about what he sold (also, i don't trust him, and i was checking to see if he'd "scooped" any sales from me... good thing i checked, huh?). K comes in later in the day, i calmly approach him about it, and he immediately gets on the defensive... yelling about how he spent hours with the guy, had to resell him on everything, conveniently didn't remember this situation, where the positions were reversed and i gave him the whole sale. he starts dictating terms to me, about MY sale, telling me how he wants to keep half of it. this is unacceptable to me. it quickly becomes apparent that we're not going to solve this between the two of us. so K says he wants to take it to the store manager the next day. fine, that's what we'll do.
i'm fucking fuming about this situation all night (ask my girlfriend... i'm sure she was sick of me bitching about it :p), and can't get to sleep because i can't stop thinking about it, and all the things i want to say to him and our store manager to defend my position.
the next day, we meet first with a department manager in an attempt to facilitate some sort of agreement. i don't know exactly how long we were at it, but it must have been at least 30-45 min, and there was no agreement. i wanted it all, and felt i was due all of it, and if K got anything, it should be my decision, not his. he wanted a big chunk of it. no go.
then, he gets his wish, and we meet with the store manager. let me just say that K seems to be a fucking golden boy in the eyes of our management team--they frequently heap praise on him during meetings with sales staff. if you asked them, i'm sure any one of them would tell you that he shits diamonds and walks on water. it's not entirely uncalled for, because he consistetly ranks high on our sales ranking system and has good sales numbers, but he's more in the vein of a used car salesman. no integrity, in my opinion. he rips people off, sells them things they don't really want or need because they make him money, etc. but the managers still love him. because of this, i was concerned that the store manager may side with him, and either the commission would get killed (no one gets it), or she'd give him the part of the sale he wanted. but that wasn't what happened. :D
my store manager sided with me entirely, agreeing that it was my sale, and that K had no right to put it through under his sales number, and then bargain with me about how much of it he gets to keep. if he was going to get anything, it should be MY decision, not his (and guess what my decision was? :p). she decided that the whole sale would come back to me. I WON!!! K was getting up and walking out almost before the store manager had finished telling us her decision. i don't think he was very happy about it. serves the fucker right. :p don't fuck with my money, you little bitch.
and the part i really love was that it was HIM that wanted the store manager to deal with it, because i'm fairly certain he thought that she'd side with him. i bet that was quite the wake up call. :p
and that's how i pwnd the greedy emo fuckwad salesperson. karma, bitch, let me show you it.
(i realize i switched tenses halfway through this, but i'm not bothering to go back and change it. so there. i'm such a rebel.)
PS - i'm counting this as lj anti-content-strike post #2, cuz when i started writing it, it was still March 21st, and i haven't gone to bed yet. :p