back to work today with one thought on my mind: the next person that asks me about the difference between dvd+r and dvd-r is going to get the following response
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That first one sorta sounds like you were being sucky with the customer. Just because you get asked that question 100 times a day doesn't mean you can't take the time it takes to explain the difference. Calling her ignorant- absolutely uncalled for.
In the second case..I feel the customer. Most places i go don't have splenda and I search the tables for sweeteners before ordering iced tea.
the part that really bothers me about the dvd thing is that people just won't trust me when i tell them that both types will work. and on the rare occasion that i actually have told them why there was two different formats, they entirely don't understand, and are still completely confused.
not accepting the word of someone who has received education and training in the matter is, indeed, ignorant, in my opinion.
if i just tell them to use one or the other, i'm perpetuating the ignorance. inevitably, they'll come in one day thinking that they can only use one type, and demand that they're right, because someone in the store told them.
our chain is known for the employee's product knowledge. our shirts say "ask an expert" on them.
On the flipside, by insulting them, they aren't going to listen to anything else you have to say, it's just not good service.
I have to explain things to customers 300 times a day. The same exact things, and then I have to listen to them try to argue with me about price. Never would I call someone ignorant, even if they were, because then I'd lose all justification for any arguement.
i have yet to, nor do i doubt that i ever will, insult a customer directly. it's just not good business. this is a tongue-in-cheek expression of frustration with customers for not simply believing someone that obviously has more computer experience than them.
i disagree. i've always been told that i don't suffer fools gladly, and i take that as a compliment. if someone chooses to be ignorant (and yes, i believe in most cases there is a choice), then i believe that i have every right to treat them as ignorant.
well it's my job, and not yours, and it's up to my managers to describe to me my roles as an employee. they don't seem to have any problem with it, so i'll kindly ask you to fuck off and keep your holier-than-thouness to your own journal, thanks very much.
In the second case..I feel the customer. Most places i go don't have splenda and I search the tables for sweeteners before ordering iced tea.
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not accepting the word of someone who has received education and training in the matter is, indeed, ignorant, in my opinion.
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USE THIS ONE
pointing at either one.
They don't know what kind of training you have. For all they know, you just sell the stuff. At least she asked.
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our chain is known for the employee's product knowledge. our shirts say "ask an expert" on them.
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I have to explain things to customers 300 times a day. The same exact things, and then I have to listen to them try to argue with me about price. Never would I call someone ignorant, even if they were, because then I'd lose all justification for any arguement.
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you don't have our chain in america, so obviously you wouldn't be aware of the reputation our company has for having knowledgable sales associates.
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I TOUCHED IT TO FRAME IT
And our company has the reputation for being the best in the city.
wtf?
People are morons, that doesn't mean they should be treated as such.
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