(no subject)
Using "Online Customer Support Chat" with my bank tonight.
Natalie: Hi, I'm Natalie with Customer Service. What can I help you with?
Me: When I try to log in, I get an error even before I get a chance to enter my passcode.
Natalie: I'm sorry that you're having trouble with online ID/passcode.
Natalie: I can help you with that problem.
Natalie: First, I need to ask you some questions to verify your account.
Natalie: What was the amount and location of your last posted ATM transaction?
[Note: the last four lines appeared within 1/2 second of my text.]
Me: Are you a robot?
[Long pause]
Natalie: No, I'm a real person.
Me: You type very quickly for a person.
Me: But that's okay, I like robots.
[I try and fail to remember my last ATM transaction.]
Natalie: Okay, let me ask a different question. What's the credit limit on your credit card?
[I had actually forgotten I had a credit card with this bank. Needless to say, I have no idea what the credit limit is.]
Me: Can't you ask me a question that I know the answer to, like whether I'm a robot? I may lie and say no, like you.
[More questions are proffered until I get one right, and we resolve the problem.]
Natalie: Is there anything else I can help you with?
Me: No, that's it. Thanks. Go robots!
Natalie: I'm a real person.
Natalie: Hi, I'm Natalie with Customer Service. What can I help you with?
Me: When I try to log in, I get an error even before I get a chance to enter my passcode.
Natalie: I'm sorry that you're having trouble with online ID/passcode.
Natalie: I can help you with that problem.
Natalie: First, I need to ask you some questions to verify your account.
Natalie: What was the amount and location of your last posted ATM transaction?
[Note: the last four lines appeared within 1/2 second of my text.]
Me: Are you a robot?
[Long pause]
Natalie: No, I'm a real person.
Me: You type very quickly for a person.
Me: But that's okay, I like robots.
[I try and fail to remember my last ATM transaction.]
Natalie: Okay, let me ask a different question. What's the credit limit on your credit card?
[I had actually forgotten I had a credit card with this bank. Needless to say, I have no idea what the credit limit is.]
Me: Can't you ask me a question that I know the answer to, like whether I'm a robot? I may lie and say no, like you.
[More questions are proffered until I get one right, and we resolve the problem.]
Natalie: Is there anything else I can help you with?
Me: No, that's it. Thanks. Go robots!
Natalie: I'm a real person.