N T Fucking L
7:47pm We turn on the TV so Jo can watch the final of Project Catwalk - no signal, so I do what NTL always recommend (and in fact IT departments the world over), I unplug it, wait 30 seconds and plug it back in.
7:49pm Still nothing. Bollocks. This means I have to phone the NTL service status line, which browsing the website for the number, err, apparently doesn't exist any more. However, the customer service line is still there (and a shiver runs down my spine thinking of the nightmares I've woken up screaming from after having phoned these people before.
7:50pm I call the number and a cheerful Geordie recording asks me to enter my full phone number before informaing me that "NTL are currently very busy. You might have to wait up to 30 minutes. Good luck sucker."
7:52pm After 2 minutes of apparent silence (well, at least it wasn't that fucking awful piped music that they used to play in order to get you to hang up in frustration) I hang up. Bollocks to this, I'll try and reboot it again.
7:54pm Surprise, surprise. Still no service. I go and check on dinner.
8:01pm Still no service so I resign myself to a night with the phone pressed to my ear waiting to talk to some university dropout who gives less than a fuck about my predicament. But lo, what's this? The Customer Service department closes at 8pm. I contemplate ripping the fucking box out of the fucking wall and dancing on top of the fucking thing, but decide against it on the grounds that I've had a long, hard day at work and, frankly, can't be bothered.
8:35pm I've tried rebooting again, and we've got a "rebooting" logo up, but I'm not holding my breath......
Lesson - Once again I have confirmation that the words "NTL" and "Customer Service" are about as unlikely bedfellows as "Tony Blair" and "Integrity".
I'm extremely fucked off, but at least my dinner is ready.........
7:49pm Still nothing. Bollocks. This means I have to phone the NTL service status line, which browsing the website for the number, err, apparently doesn't exist any more. However, the customer service line is still there (and a shiver runs down my spine thinking of the nightmares I've woken up screaming from after having phoned these people before.
7:50pm I call the number and a cheerful Geordie recording asks me to enter my full phone number before informaing me that "NTL are currently very busy. You might have to wait up to 30 minutes. Good luck sucker."
7:52pm After 2 minutes of apparent silence (well, at least it wasn't that fucking awful piped music that they used to play in order to get you to hang up in frustration) I hang up. Bollocks to this, I'll try and reboot it again.
7:54pm Surprise, surprise. Still no service. I go and check on dinner.
8:01pm Still no service so I resign myself to a night with the phone pressed to my ear waiting to talk to some university dropout who gives less than a fuck about my predicament. But lo, what's this? The Customer Service department closes at 8pm. I contemplate ripping the fucking box out of the fucking wall and dancing on top of the fucking thing, but decide against it on the grounds that I've had a long, hard day at work and, frankly, can't be bothered.
8:35pm I've tried rebooting again, and we've got a "rebooting" logo up, but I'm not holding my breath......
Lesson - Once again I have confirmation that the words "NTL" and "Customer Service" are about as unlikely bedfellows as "Tony Blair" and "Integrity".
I'm extremely fucked off, but at least my dinner is ready.........