I hate stupid people
Last week one of the customer service people sent a customer to me.
The customer bought furniture from another furniture company, but was
trying to get me to send her replacement locks for it.
We used to use that style lock about 8-10 years ago. I told her I’d scrape
one up and send it to her to try, but I couldn’t be sure it would work with
the locks she had from this other company.
She tried them. They didn’t work.
Yesterday she sent me an email asking what her options were. I replied she
should talk with the company that made her furniture and get locks from
them. Or, ask them who makes their locks and talk with that company.
Today, the whole company gets an email from one of our customer service
people that is a forward from this customer asking why we aren’t willing to
help her fix her problem.
So, the CEO starts blasting about “you can’t ignore customer problems” and
how “this is an easy fix, just do it”.
Finally my boss sent out an email saying “You know, this is not our product,
right?”
Suddenly, the emails have stopped.
Go figure.