eShakti Review/Photodump/Rant + OOTD

[bonnycate]

I buy things from eShakti pretty regularly, and tonight I asked my boyfriend to take some photos for me so I could see how my latest order looked on (I don't own a full-length mirror, argh). Then I got a little carried away and dug out my past orders, too. So here's a clothing review, a rant about their TERRIBLE customer service and some photos for

Comments

[purplekeychain]

also, yep, i HAVE had to fuss at them before because of gift cards. they have always been responsive to me, and it sucks that you still haven't heard from them (the person/people, carol, has always written back to me within 24 hours -- i'm assuming that's who you contacted as well at customerchamption@eshakti.com - yes, champion with a T - or maybe try "gina" at CustomerChampion@eshakti.com - without the T - to get a faster response? the people at the 800 number are in the warehouse in washington state, not at the factory in india... or something like that).

i was just rereading your post and wanted to be clear that i wasn't dismissing your experience. they are kind of... not always on the ball at eshakti. but they do try to service their customers as best they can. when i complained about my 1-pocket dresses and said i'd have to take them to a tailor to get them altered, they offered to refund me the cost of the tailoring. i opted to just send the dresses back, but i DID have in writing that they would pay for it, which was nice.

anyway, just my $.02

[bonewhiteglory]

Heh, I was baffled and annoyed by the one pocket thing too, but I ordered that stuff when Eshakti wasn't shipping to Canada so I had my mom forward me the package from the US... of course she took forever and it was too late to return anything. So, I just shrugged it off and decided that one pocket was better than none.

[bonnycate]

You make me want to go back through all my stuff and check to make sure there are actually two pockets! :)

I've worked CS too and I've tried to be really polite because I understand how rough it can be. But, frankly, this is bullshit and I am out of sympathy. If customer service is so understaffed/undertrained that they have to ignore the customer for weeks that's bad business - and literally at my expense.

This is the first time I've needed customer service, so yeah the vast majority of my experiences with them have been positive. But the one time I need them they're nowhere to be found? Nope. Sorry. Not interested in risking this debacle again.

(Sorry if I sound like a raging jerk - my anger is not directed at you!)