I buy things from eShakti pretty regularly, and tonight I asked my boyfriend to take some photos for me so I could see how my latest order looked on (I don't own a full-length mirror, argh). Then I got a little carried away and dug out my past orders, too. So here's a clothing review, a rant about their TERRIBLE customer service and some photos for
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i was just rereading your post and wanted to be clear that i wasn't dismissing your experience. they are kind of... not always on the ball at eshakti. but they do try to service their customers as best they can. when i complained about my 1-pocket dresses and said i'd have to take them to a tailor to get them altered, they offered to refund me the cost of the tailoring. i opted to just send the dresses back, but i DID have in writing that they would pay for it, which was nice.
anyway, just my $.02
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I've worked CS too and I've tried to be really polite because I understand how rough it can be. But, frankly, this is bullshit and I am out of sympathy. If customer service is so understaffed/undertrained that they have to ignore the customer for weeks that's bad business - and literally at my expense.
This is the first time I've needed customer service, so yeah the vast majority of my experiences with them have been positive. But the one time I need them they're nowhere to be found? Nope. Sorry. Not interested in risking this debacle again.
(Sorry if I sound like a raging jerk - my anger is not directed at you!)
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