Regarding the Blizzcon video debacle:
ETA: I really want to believe that this is as sincere as it seems at first perusal.
If this really were just a bunch of people whining about faction-baiting, that would be one thing. The passive-aggressive non-apology that you offered to placate what you seem to think is just a bunch of frustrated Alliance players? That would have been all that such a thing merited.
But it's not about the faction-baiting at all. Do you see how airing a video using sexual orientation as an insult-regardless of whether or not you bleeped it-at your convention might have been inappropriate? If so, we're getting somewhere.
When you do things like this, it comes off a bit like you're tacitly condoning that sort of behavior-or even like you think bigotry is funny-which would be remarkably unprofessional of you. Now, I'm sure this wasn't your intent...but that's the impression that you gave both by airing the video in the first place, and by glad-handing the complaints.
So what can you do to salvage this situation?
Well, a sincere apology would be a good start. None of this "we're sorry if anyone was offended; it was meant as a joke" nonsense. Try something more along the lines of "airing the video, bleeped or otherwise, was poor judgment on our part. It won't happen again."
In the meanwhile? By the time you aired that thing, I'd already signed up for an annual pass. I can't back out of that. So, instead, I'm going to boost the heck out of this signal until something happens.
Hopefully, that "something" will be you guys admitting that you goofed. Because you done goofed.
If this really were just a bunch of people whining about faction-baiting, that would be one thing. The passive-aggressive non-apology that you offered to placate what you seem to think is just a bunch of frustrated Alliance players? That would have been all that such a thing merited.
But it's not about the faction-baiting at all. Do you see how airing a video using sexual orientation as an insult-regardless of whether or not you bleeped it-at your convention might have been inappropriate? If so, we're getting somewhere.
When you do things like this, it comes off a bit like you're tacitly condoning that sort of behavior-or even like you think bigotry is funny-which would be remarkably unprofessional of you. Now, I'm sure this wasn't your intent...but that's the impression that you gave both by airing the video in the first place, and by glad-handing the complaints.
So what can you do to salvage this situation?
Well, a sincere apology would be a good start. None of this "we're sorry if anyone was offended; it was meant as a joke" nonsense. Try something more along the lines of "airing the video, bleeped or otherwise, was poor judgment on our part. It won't happen again."
In the meanwhile? By the time you aired that thing, I'd already signed up for an annual pass. I can't back out of that. So, instead, I'm going to boost the heck out of this signal until something happens.
Hopefully, that "something" will be you guys admitting that you goofed. Because you done goofed.