CELL PHONE MADNESS.
I was going to post a rant about how Verizon customer service sucks. But then I talked to a really nice young woman who helped me out tremendously. Now I'm starting to think that it's just the customer service in the Verizon stores that sucks.
My phone, which is maybe three months old, is defective. The battery doesn't seem to hold a charge, but the new battery they ordered didn't work. So it's the phone. Then I had to wait for a new phone. It should be here tomorrow.
Not only did the person tell me how to back up my numbers, and transfer my photos to an online album (which I can then send back to the new phone), but she told me that I could activate the new phone at home--which was not what the person at the store told me.
That having been said, I've not been entirely thrilled with Verizon's service, especially in regard to their phones and service thereon. Does anybody out there have any more positive experience with another phone company and their (proprietary) phones? I used to have an LG phone with Verizon that lasted for four years. Then the last one lasted less than a year. This current incarnation lasted less than three months. My current plan which includes 500 text and more minutes than I usually use is about $55 a month. Can any of you recommend a phone company that is less expensive and has better phones? Or at least, with which you have better experience? My contract is up in April, so it's not pressing. But I'm considering a switch.
My phone, which is maybe three months old, is defective. The battery doesn't seem to hold a charge, but the new battery they ordered didn't work. So it's the phone. Then I had to wait for a new phone. It should be here tomorrow.
Not only did the person tell me how to back up my numbers, and transfer my photos to an online album (which I can then send back to the new phone), but she told me that I could activate the new phone at home--which was not what the person at the store told me.
That having been said, I've not been entirely thrilled with Verizon's service, especially in regard to their phones and service thereon. Does anybody out there have any more positive experience with another phone company and their (proprietary) phones? I used to have an LG phone with Verizon that lasted for four years. Then the last one lasted less than a year. This current incarnation lasted less than three months. My current plan which includes 500 text and more minutes than I usually use is about $55 a month. Can any of you recommend a phone company that is less expensive and has better phones? Or at least, with which you have better experience? My contract is up in April, so it's not pressing. But I'm considering a switch.