Письма покупателям
Здравствуйте! Недавно со мной поделились шаблонами 3 писем на английском языке, которые представляют собой вежливые ответы на стандартные вопросы от покупателей на Этси . Я, в свою очередь решила поделиться этими письмами с участниками этого сообщества, так как на своей многострадальной шкуре знаю, каково это вести переписку на чужом языке, особенно если уровень этого самого языка оставляет желать лучшего:-)
Обязательно перечитайте письма и переведите, подумайте, подходят ли они под политику вашего магазина. Если да, то используйте, буду рада:-)
Ответ покупателю, который требует возврат денег в связи с не получением товара. (вариант первый, посылка все еще в пути, сроки доставки соответствуют обещанным, покупатель просто не знает как долго идет посылка из-за границы.)
It is very important to me you'd be happy and i feel sorry for the candle did not arrive in time as you hoped.
If you are not satisfied for any reason i will return your money and add a coupon for your use at any time you wish to use during 2014
I'm sure the item will be delivered to you soon.
However If shipment still had not come to his destination i am committed to send the usps an official document for a refund of a lost package (there is insurance on the shipment)
Shipment from __ is normally takes between 7 to 21 working days ( we're still in delivery time)
I assume that the delay is a result of overload during the holidays at the USPS.
Please look at my shop policies for Refunds and Exchanges
(Ссылка на policies)
Happy holiday and a great year!!! (Текст подписи менять в соответсвии с праздниками, временем года и т.д.)
Ваше имя
Ответ покупателю, который требует возврат денег в связи с не получением товара. ( вариант второй, покупатель хочет вернуть товар)
I accept returns in the original packaging and in the same condition it was sent to you.
Returns are at your expense and must be shipped within 7 days of receipt.
Once i receive the item in original condition, i will send you a prompt refund to your paypal account less the shipping fees.
Ship your item back to me carefully packaged in the same wrap and box that i shipped it out in.
You are welcome to look at my shop policy regarding shipping and refunds and exchanges
(Ссылка на policies)
Happy holiday and a great year!!! (Текст подписи менять в соответсвии с праздниками, временем года и т.д.)
Ваше имя
Ответ покупателю, который волнуется где его посылка (возврат денег не требует).
Hello XXXX!
Thank you for letting me know.
Your order was done on November 18, I posted it First thing Sunday morning 20 November, and the Israeli post shipped it out on airmail on XXXX, as can be tracked here:
http://www.israelpost.co.il/itemtrace.nsf/mainsear...
RR00000000IL
You order on it's way to you.
Unlike some other countries, the United States Postal Service doesn't track incoming parcels after they enter the US.
They only track them when they arrive to your local post office, so there will be no record until then.
That's unfortunately out of my control - BUT the parcels always arrive eventually.
I never had a parcel that just got lost and disappeared.
Please keep a lookout for a notice in your mail box in case you miss the delivery attempt, and check the tracking number in www.usps.com from time to time.
If you can wait with me a bit longer I would be very thankful, and if there is no way for you to wait please let me know and we will work it out. In any event, I promise you that you will either have your package or a full refund. So in that respect you have absolutely nothing to worry about. I am always here and will keep following USPS for further information.
Kindest regards,
Ваше имя
Обязательно перечитайте письма и переведите, подумайте, подходят ли они под политику вашего магазина. Если да, то используйте, буду рада:-)
Ответ покупателю, который требует возврат денег в связи с не получением товара. (вариант первый, посылка все еще в пути, сроки доставки соответствуют обещанным, покупатель просто не знает как долго идет посылка из-за границы.)
It is very important to me you'd be happy and i feel sorry for the candle did not arrive in time as you hoped.
If you are not satisfied for any reason i will return your money and add a coupon for your use at any time you wish to use during 2014
I'm sure the item will be delivered to you soon.
However If shipment still had not come to his destination i am committed to send the usps an official document for a refund of a lost package (there is insurance on the shipment)
Shipment from __ is normally takes between 7 to 21 working days ( we're still in delivery time)
I assume that the delay is a result of overload during the holidays at the USPS.
Please look at my shop policies for Refunds and Exchanges
(Ссылка на policies)
Happy holiday and a great year!!! (Текст подписи менять в соответсвии с праздниками, временем года и т.д.)
Ваше имя
Ответ покупателю, который требует возврат денег в связи с не получением товара. ( вариант второй, покупатель хочет вернуть товар)
I accept returns in the original packaging and in the same condition it was sent to you.
Returns are at your expense and must be shipped within 7 days of receipt.
Once i receive the item in original condition, i will send you a prompt refund to your paypal account less the shipping fees.
Ship your item back to me carefully packaged in the same wrap and box that i shipped it out in.
You are welcome to look at my shop policy regarding shipping and refunds and exchanges
(Ссылка на policies)
Happy holiday and a great year!!! (Текст подписи менять в соответсвии с праздниками, временем года и т.д.)
Ваше имя
Ответ покупателю, который волнуется где его посылка (возврат денег не требует).
Hello XXXX!
Thank you for letting me know.
Your order was done on November 18, I posted it First thing Sunday morning 20 November, and the Israeli post shipped it out on airmail on XXXX, as can be tracked here:
http://www.israelpost.co.il/itemtrace.nsf/mainsear...
RR00000000IL
You order on it's way to you.
Unlike some other countries, the United States Postal Service doesn't track incoming parcels after they enter the US.
They only track them when they arrive to your local post office, so there will be no record until then.
That's unfortunately out of my control - BUT the parcels always arrive eventually.
I never had a parcel that just got lost and disappeared.
Please keep a lookout for a notice in your mail box in case you miss the delivery attempt, and check the tracking number in www.usps.com from time to time.
If you can wait with me a bit longer I would be very thankful, and if there is no way for you to wait please let me know and we will work it out. In any event, I promise you that you will either have your package or a full refund. So in that respect you have absolutely nothing to worry about. I am always here and will keep following USPS for further information.
Kindest regards,
Ваше имя