April Fool - A brief anecdote from my job.
This was my first call yesterday. (Paraphrased, of course, and presented for your amusement.)
Caller> So, I was out last night with my friends, and we were getting drunk, and somehow they talked me into paying some of their bills for them. If you look, you see two payments to Comcast. I want to reverse the one one for $212.
Me> Um... all right. Well... we can do a dispute on the charge... but in order to do that, we'll have to cancel your card.*
Caller> Why do you have to do that?
Me> Well, if you're saying you didn't authorize this charge, we have to cancel the card.
Caller> No, I did authorize it, but I was drunk!
Me> All right... well... then it's really between you and your friend.
Caller> I do not like your manner, and I do not like your tone. I want to speak to your supervisor immediately!
Me> All right, sir. It may just be a minute or two while I get a supervisor on the line.
In the famous words of Hermione Granger, "What. An. Idiot."
*Which is not technically true, but I knew it would dissuade him.
Caller> So, I was out last night with my friends, and we were getting drunk, and somehow they talked me into paying some of their bills for them. If you look, you see two payments to Comcast. I want to reverse the one one for $212.
Me> Um... all right. Well... we can do a dispute on the charge... but in order to do that, we'll have to cancel your card.*
Caller> Why do you have to do that?
Me> Well, if you're saying you didn't authorize this charge, we have to cancel the card.
Caller> No, I did authorize it, but I was drunk!
Me> All right... well... then it's really between you and your friend.
Caller> I do not like your manner, and I do not like your tone. I want to speak to your supervisor immediately!
Me> All right, sir. It may just be a minute or two while I get a supervisor on the line.
In the famous words of Hermione Granger, "What. An. Idiot."
*Which is not technically true, but I knew it would dissuade him.