This is golden.
The way I've been pushing the Half-Blood Prince is to ask, "Do you enjoy Harry Potter?" then launch into my spiel if they answer in the affirmative. The customers have been wonderful so far in that they either answer yes or no, with no long winded spiel about the books. A mousy woman, who was quite certain the DVD she was returning was damaged since it was rattling around in the case*, gave me a shocked look and a firm no when I asked about Harry Potter. A pause, and then she just had to add:
"It is witchcraft."
If my manager didn't have such a hard-on for customer service, I would have given her one of three responses that popped into my head: "Nah, I've read those books cover to cover, backwards, and even upside-down, and I've yet to turn anyone into a newt. It's a rip-off, I tell you."
"If only."
"You fucking moron." (Only if my manager also condoned bitch-slapping idiots)
* - I know from experience that 9 out of 10 DVDs are fine even if they've been rattling around in the case, but I figured she was a lost cause, so I returned it without a word.
"It is witchcraft."
If my manager didn't have such a hard-on for customer service, I would have given her one of three responses that popped into my head: "Nah, I've read those books cover to cover, backwards, and even upside-down, and I've yet to turn anyone into a newt. It's a rip-off, I tell you."
"If only."
"You fucking moron." (Only if my manager also condoned bitch-slapping idiots)
* - I know from experience that 9 out of 10 DVDs are fine even if they've been rattling around in the case, but I figured she was a lost cause, so I returned it without a word.