To Click or Not To Click
I walked in to work today and this is what happened.
Boss: My computer says it has a virus.
Me: Ok, let me look at it. (it's one of those viruses that has anti-virus pop-ups come up)
Yep, this is a virus. Don't click on these pop-ups, they are from the virus itself.
Boss: Ok
Me: (runs the Malwarebytes program to get rid of it) Just let me know when this is done running and I'll come take it through the next step.
Boss: OK
2 minutes later
Boss: Ok it's done and I clicked on the next step but it's doing something weird.
Me: ...it takes longer than 2 minutes. Did you click on the pop-ups?
Boss: Yes.
Me: Don't click on those. Those are bad. (proceeds to try to explain the difference between the "good" anti-virus program and the "bad" anti-virus pop-ups.) Ok, I'm going to run it again, don't click on anything, just let me know when it's done.
5 minutes later
Boss: Ok, This time I clicked on what you told me to but it all went away.
Me: (looks at the screen) Um....you closed the program. (I'm pretty sure that a pop-up window opened and in response, he closed every window on the screen including the program I was running).
Boss: Oh. Well run it again and I won't click on anything.
Me: Ok
5-10 minutes later.
Boss: Ok, it finished and I clicked on something and it's being weird again.
Me: You said you wouldn't click anything!
He had clicked on the virus pop-up again.
Boss: Ok, well I'm going home.
I finally got his computer fixed after he went home.
I should have taken his mouse away and let the program run.
Ok, I gotta get back to writing a paper now.