Ahhhhhh..... S***!!!
Well, it's a Monday...
I arrived at the shop this morning a little before 11am, wound up wasting about 20 minutes chatting with a customer who was looking for a part that I don't have, but also for other parts that I can order, so it's not a total waste of time provided that he actually decides to order said parts.
I checked my shop Email, and discovered that I had almost missed a Sears dispatch that was sent on Friday. Fortunately I caught it in time before the system automatically rejected it because of a lack of response. Sounds like a simple one, and the system has it scheduled for Tuesday in Swift Current. That could work out nicely, and I can enjoy some fresh fish at Joey's Only, and hope I don't chip another tooth. :/
I've got a Kohler engine in here that needed a simple tune-up when it came in, and it's been one problem after another since then. It needed a new breather tube, a carburetor gasket, and an oil dipstick. The supplier had all of these parts in stock, but apparently whoever was filling the order couldn't find the gaskets, so they sent the breather-tube and dipstick by Purolator (as requested) and sent the gaskets the next day once they found them - by mail!!! This isn't the first shipping fiasco I've had with this supplier, and it likely won't be the last. To make matters worse, it turns out that the oil dipstick is a newer model, and it won't fit in this engine without a dispstick kit, which includes a new tube for it to slide into. Sure would have been nice if that had been mentioned somewhere before I ordered the dipstick, since the kit comes with one. The reason this engine needed a new one was because the old one had a broken tip which had been brazed back together. Not the best idea, and the customer agreed when I mentioned it, because Heaven Fordbid that tip snaps off and falls into the engine crankcase.
Guess what happened...
There's no way that tip can just be left in there. If it got sucked into the oil-pump, or clung into any of the moving parts of the engine... Well, "throwing a wrench into it" is the appropriate description. Now I'm going to have to take the back of the engine off to get that blasted part out, and that means replacing the gaskets and seals, and I'm also going to have to remove the exhaust pipes because they cross over the back plate, and of course being an exhaust manifold all of it's nuts are rust-and-heat seized. This is going to be a horrible job, and the question is: Who gets the bill? Technically I broke the tip off, but it was already broken and spit-patched together when it arrived, a ticking bomb if there ever was one.
I'm going to call Jack and Andy for some advice on this one, but I'd appreciate any thoughts on the matter that other Service-Industry folks (or customers) might care to share.
I arrived at the shop this morning a little before 11am, wound up wasting about 20 minutes chatting with a customer who was looking for a part that I don't have, but also for other parts that I can order, so it's not a total waste of time provided that he actually decides to order said parts.
I checked my shop Email, and discovered that I had almost missed a Sears dispatch that was sent on Friday. Fortunately I caught it in time before the system automatically rejected it because of a lack of response. Sounds like a simple one, and the system has it scheduled for Tuesday in Swift Current. That could work out nicely, and I can enjoy some fresh fish at Joey's Only, and hope I don't chip another tooth. :/
I've got a Kohler engine in here that needed a simple tune-up when it came in, and it's been one problem after another since then. It needed a new breather tube, a carburetor gasket, and an oil dipstick. The supplier had all of these parts in stock, but apparently whoever was filling the order couldn't find the gaskets, so they sent the breather-tube and dipstick by Purolator (as requested) and sent the gaskets the next day once they found them - by mail!!! This isn't the first shipping fiasco I've had with this supplier, and it likely won't be the last. To make matters worse, it turns out that the oil dipstick is a newer model, and it won't fit in this engine without a dispstick kit, which includes a new tube for it to slide into. Sure would have been nice if that had been mentioned somewhere before I ordered the dipstick, since the kit comes with one. The reason this engine needed a new one was because the old one had a broken tip which had been brazed back together. Not the best idea, and the customer agreed when I mentioned it, because Heaven Fordbid that tip snaps off and falls into the engine crankcase.
Guess what happened...
There's no way that tip can just be left in there. If it got sucked into the oil-pump, or clung into any of the moving parts of the engine... Well, "throwing a wrench into it" is the appropriate description. Now I'm going to have to take the back of the engine off to get that blasted part out, and that means replacing the gaskets and seals, and I'm also going to have to remove the exhaust pipes because they cross over the back plate, and of course being an exhaust manifold all of it's nuts are rust-and-heat seized. This is going to be a horrible job, and the question is: Who gets the bill? Technically I broke the tip off, but it was already broken and spit-patched together when it arrived, a ticking bomb if there ever was one.
I'm going to call Jack and Andy for some advice on this one, but I'd appreciate any thoughts on the matter that other Service-Industry folks (or customers) might care to share.