For most of my life, the attitude of entitlement has made me sputter with rage (one of the numerous triggers for my internalized anger). The link below is to an excellent article about the issue. It does not offer suggestions for fixing others' behavior, but simply tries to remind us that humility is as important as self-esteem. Maybe if we remind ourselves we can help change this attitude . . . or do I have too much faith in humankind?
Articles of Faith: The Unfortunate Age of Entitlement in Americaby Anthony B. Robinson, Guest Columnist, Seattle Post-Intelligencer