Cingular XBM Fiasco

[emorog]

I got a new cell phone when i switched my account over to Cingular from ATT Wireless back in Dec. I got a Motorola V220 camera phone, and was pretty happy with it. About a week later, the internal display went blank. Well, not completely blank, there was a white horizontal bar across it. I was miffed that my new phone died so soon, but thought

Comments

Re: The finale:

[anonymous]

I have a motorola 551. I had the same problem as above, except it was a speaker in the flip portion of the phone.

I called billing, Alex transferred me to the warranty department. Stacy, was sympathetic, but "there was nothing she could do". Stacy transferred me back to Kiefer in billing. Asked for Stacy's manager, but she stated I would be told the same thing. Keifer had no idea why the warranty department sent me to them, and he could not help.

Keifer was very nice and waited on hold with for 20min for the warranty department. Jim in the warranty department did not know what code this 3rd Party company used, but later said the phone received "trauma". That was news to me for only having it for 3 months. There were some scuffs on bottom, but had never gotten wet or dropped.

After arguing with Jim in warranty and hearing the fact that he could not do anything, I asked for his boss. He stated that his manager would tell me the same thing. I am responsible for the charge. Proceeded to then as for his manager's manager.

After explaining the whole scenario to that manager, he agreed to take care of the charges. Thank God for him! He actually did something, in place of saying "Sorry, but there is nothing I can do. You are responsible the charge. The agreement said....."

Next time! I will try to get insurance from the post office. Some how "trauma" happens, these phone become "beyond economic repair" and the consumer gets sacked! Don't know if insurance will help, but it is worth a shot. Also, going to motorola for repair is a good idea.

Re: The finale:

[anonymous]

One would think you would have reported the problem as soon as it happend. The dead on arrival process (any problem happening when a phone is not working with in 30 days of receiving it) is clearly defined in the users manuel. As well as the XBM warrnty information. Reading this simple to use manuel would have avoid much of your problem.

Re: The finale:

[anonymous]

I work for the xbm program and i laugh at you . i really wish i could tell my customers over the phn not to do the xchange because Fuck anything could happen to your phn during shipping of course. any who the program is actually set up for stores and stubborn customers that refuse to have their phn sent in for the repairs directly to the manufacture which takes approximately 3 weeks. I know that some people depend on the service and equipment to work 100% percent of time. but shit nothing is 100% percent, people drop their phns, humidity , cold weather, extreme heat. sweat, everything and anything can and does happen to your phns. It is an extremely delicate electronic. Just because everyone drops their phns doesn't mean it doesn't wear out faster the first. THe only person perfect in the world is GOD. So next time your damn phn drops a call please don't yell at and take out all your anger on some poor college student on the phn ( that don't give a flying fuck) and stressing out something thats completely out of your control (and i know how some egotistical people are). drink a beer take some damn pictures because if you paid less than 100$ bucks for your phn then your getting what you paid for. you want perfect service then you better be ready to invest in the best. u cheap asses

Re: The finale:

[anonymous]

you're the dumb fuck... Like you, i also worked (key word worked) for the xbm program... i can't believe you are still there getting paid like a shit and fufilling empty promises and prophecies every day. People, if your cingular phone breaks, buy a new one... trust me, you will never, ever get it right through XBM. I used to talk with customers EVERY day that were on their 5th exchange in 2 months! the second level resets, the master resets- absolutely don't work! save time and money... buy a new phone and get a new provider at that.

Re: The finale:

[anonymous]

No wonder cingular's xbm division is in such p--- poor shape! With morons working there like the 2 previous posters, It's a miracle that anything gets done,let alone their I don't give a damn attitude.I wonder if the parents of the 1st guy who claimed to be a college student realize the their son is an idiot who can not spell or type a coherent sentence and will more then likely be a drop out. I too have problems with my V-220 and have been trying get through xbm for 2 days and have sat on hold for as much as 3 hrs at a time.So what else is new!

Re: The finale:

[anonymous]

I have the same poblem with the charges from Cingular with my phone. Can I have the name of that nice manager you had your problem resoved with.I eally need your help. I'm stuck with a $425 fee. Thanks.