Telstra Not Understanding that People Work

[emo_snal]

   Some two weeks or so ago my home internet went down for four days in a row, which was a bit much even for Telstra, so I called to complain. I actually got to talk to a human, who escalated me to a Level II human, who escalated me to a Level III human, who had me reset the router and do a bunch of other stuff but finally by 12:30 that night I

Comments

[suzanna_o]

I have sympathies for both you and the technician, as it sounds like they can’t fix the problem unless you make yourself available. Arranging a half day off is definitely easier in some kinds of work than others.

[emo_snal]

Eventually, months later, I finally bit the bullet and took a morning off work just last week after my internet had been solidly down for a week. The technician found three seperate faults!

[wantedonvoyage]

I hear you but couldn't someone, maybe your landlord or super, meet the person there?

[emo_snal]

Nah my property management is pretty distant (in terms of helpfulness, not distance). Anyway, eventually, months later, I finally bit the bullet and took a morning off work just last week after my internet had been solidly down for a week. The technician found three seperate faults!

[pondhopper]

Yeah, that's an issue. Here they will also schedule technicians evenings and Saturdays so it makes it a bit easier. But I kind of feel for both your problems.

[emo_snal]

Eventually, months later, I finally bit the bullet and took a morning off work just last week after my internet had been solidly down for a week. The technician found three seperate faults!

[richaarde]

I've had to do it for various reasons over the years. It's a PITA but everyone wants to work banker's hours.

[furzicle]

Ask Trevor or Kaz to stand by? Maybe telstra could even be convinced to go knock on their door.

[emo_snal]

The problem with having someone else meet the technician is I wanted to be there to explain exactly what the problem was, test if their solutions worked for my computer, etc.