Deceptive packaging is deceptive

Jan 20, 2010 00:32

Wrote a no-love letter to Olay today:

"I'm writing to inform you that I'm extremely unhappy with the claims on the packaging of your Sensitive Body Wash. The bottle is labeled as hypoallergenic and unscented; the back of the bottle claims that it is made with an "unscented, dye-free formula."

However, when I used the product, I noticed that it had a distinct, if faint, perfume scent to it, and that it left scent on my skin after my shower. When I looked at the list of ingredients, I was surprised to find that your "unscented" body wash listed "fragrance" as one of its ingredients. I bought this product under the impression that it contained no scent or fragrance.

While I just have a sensitive nose and prefer unscented bath products, I'm very concerned that someone with an actual allergy or sensitivity could buy this product based on the claims printed on the bottle. As a customer, I shouldn't have to check the ingredients to find out that an "unscented" product does, in fact, have fragrance in it.

I will be telling my friends and family about this problem, and I doubt I will be buying Olay products in future. "

Upon further investigation on the website, I found this explanation:

"Unscented means that it leaves no fragrance on hair or skin, but the product may have a masking fragrance. This masking fragrance is used to disguise the smells of the other ingredients in the product. Fragrance-free means there is absolutely no perfume added to the product."

Legal? Apparently. Deceptive? Still yes. If it says unscented, it shouldn't have a goddamn perfume in it. And it DID leave fragrance on my skin.

fail

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