Body Stance and Posture
Positive:
- Physically on the same level (sitting or standing).
- Directly faces you.
- Comes into your office rather than just standing at the door.
- In a group, sits or stands close to you.
Negative:
- Does not face you directly.
- Stands and looks down on you. (Ever have a boss who never sits?)
- Places both hands on his hips to create a wingspan. (Even the big guys and gals who don't need more "space" may do this.)
- In groups, avoids you, sits with others, or does not introduce you.
Eyes, Head, and Face
Positive:
- Looks you directly in the eye.
- Muscles around the eye are relaxed.
- Facial muscles are relaxed. Lips are their normal size.
- Pleasant face and friendly smile.
Negative:
- Rapid eye movement, does not look at you; has a cold, glaring, staring, or glazed-over look.
- Blinks more than normal.
- Raises one eyebrow as if in disbelief or doubt.
- Facial muscles are tight; lips thin out.
- Jaw muscles and clenched, and temple or neck veins throb.
- Smile is stiff and forced.
Hands, Arms, and Gestures
Positive:
- Hands are in view, opened, calm.
- Arms are open (but may be crossed in a comfortable position).
Negative:
- Hands are not in sight -- in pockets, or under the table or desk.
- Hands (in sight) are closed or in a fist; fingers tightly clasped.
- Arms are tightly crossed (defensive or protective position).
- Points or wags his or her finger aggressively.
- Drums his or her fingers or fidgets nervously.