GeekyClean

[elizalavelle]

I've left this post open instead of friendslocking it so if you know anyone who is looking at ordering from Geeky Clean please feel free to direct them here and also to their Facebook page where negative reviews have started to go up as well. Buyer beware with this company

Comments

[anonymous]

People are only going to hear/read what they want.

Several times it was posted that there was a backlog on orders. More than once I saw updates on twitter where she was asking her friends to come over and help her pack orders. (Offering to pay them with pizza from what I remember.) And she posted on her blog about it too. She communicated it in multiple venues and couldn't respond to emails because of the backlog of them. (Which she also talked about on twitter.) She can't afford to hire someone to 'help out', it is literally a husband and wife team running this out of their living room. He works and yes, she did loose her job, but she's working again now too. You're not buying soap from some big company, the two of them make all these soaps by hand in small batches.

I understand people are frustrated and upset. But try to imagine how insane this must be for her. She had a hobby making cool soap and then one day Wil Wheaton tweeted about it and overnight she's got a business that's growing faster than she ever expected. She's seriously doing her best and right now she's having to learn in a trial by fire kind of way and there's going to be some growing pains.

Just try to remember that this is a small operation. I know she sincerely loves doing this. Maybe deleting the posts from Facebook wasn't the best move, but when your business is you, and you alone, any negativity is going to feel personal. She's stressed out and didn't want to read the negative comments. Honestly if I were in her shoes I'd have done the same thing.

I get that people are upset about not getting presents in time to give them, and that stinks. But she really is trying to keep up as best she can. And she's not getting rich off this operation by any means. Her reason for making these soaps is the same reason you all wanted to buy them; for the love of all things geeky.

[elizalavelle]

I actually can't find a link to the blog so it's entirely possible I missed out on reading updates there.

Twitter is busy and again, I could have not seen every update they made. But as they are a business if they were having problems those should have been on the business site. Expecting the customers to continually read their Twitter to know what's going on isn't reasonable. Especially as it's not a business only account and there are updates about playing WoW and such that I'm sure their friends are interested in, their customers, not so much.

I do respect that this is a small business and she's in over her head right now. However, thus far I haven't seen anyone being disrespectful towards her or towards her business. The only disrespectful person I've seen is the one who's trolling in the comments here trying to support them.

I didn't post this as an attack but as a heads up to people who are thinking of ordering from them. It's even more important now as other customer feedback is being eliminated. I sure wish I'd seen some of the problems before I ordered. It wouldn't have made me not order but I'd have contacted them first to see if they had resolved the issues... and as they aren't able to respond to their emails in a timely fashion I guess I'd have gotten my answer that way.