Nami Hunter
in
egl
Bodyline Horrors and USPS Customs
Hello everyone,
Sweet Kohana or Kohana here. I'm posting this simply to express how I'm feeling and how I completely understand how people feel when they have the same problem. So I'm going to get started. (Warning, may be slight ranting here and there)
I made my first purchase from Bodyline roughly a month ago. The shipping out of Japan was normal and not too big a deal, it did take a little while but that didn't bother me. Once it reached customs I was overjoyed, "YES my dress is actually in the US already! I'm so excited!" Well...that's when things sort of went down the drain. My package arrived at customs on Sept 4th. I waited about a week and had enough saved up to then get a blouse. Ironically my blouse came almost instantly and that was strange to me, because my blouse was ordered after and used AIR like my dress. So I continued to check back every day and finally on the 14th day I decided...mmm maybe I should call the USPS postal services. I called and told them what was going on and they told me "Your dress may have just not gotten scanned while your blouse did. Your dress should be sent out to you any day." Which I still found strange because my blouse was ordered a week after my dress...So it took them more than a week to scan it while it took my blouse a day? Anyway, so I waited and waited and a woman called me and told me that I should not have to wait this long and it had been more than 30 days since I ordered my package, so something needs to be done. Well after checking, she suggested that maybe it was lost and that I would have to give her the senders name,address, and so on so forth. Which luckily, because I have a package from bodyline that my blouse came in, I could just sent her a picture of all of the shipping information as well as message her the information I did know.
Here's where things got absolutely ridiculous. So after about 4 days from sending her the message without any response from anyone I tried calling the number she provided. I was then told that all the people were busy on this line and their business hours. And that I should call back another time. Well I was calling during their business hours so...that was strange hm. So I decided I'd wait a day and call back again...still busy. I even tried calling every other hour or so in hopes of a response. So I decided, mmm maybe this lady is really really busy. So I decided to call the USPS postal customs again. This time the person told me that the package was most likely lost and that I should file a claim, but I would need to sender to file it first. I checked on the bodyline website and noticed they said they do not do claims because "Their time is more valuable than the money they may receive"...Well everyone's time is valuable...but okay. So I told the customs person that they did not do claims and even quoted that line. He said "Well that's strange, by law of International (Something something...Sorry, he had a strong southern accent) that they are required to do a claim if something is lost in customs even if it is in the US from anywhere. So I passed on the message to bodyline of what was going on. I didn't include the whole "You are REQUIRED" (That's how the guy said it...almost as if he's trying to say,They must be kidding themselves and it upset him a bit.) I felt it would be rude, but I did tell them that it was indeed lost in customs. Well 5 days after...no response. While I was waiting on my dress my mother noticed I was feeling a little down and actually ordered me some socks to go with my dress when it did get here. Well the socks just passed through customs today and when she told me it was more of a slap in the face than anything else...
I do like bodylines dresses, don't get me wrong. I think they're very cute and I'm kind of on a budget and can't sew amazing well. ( I can sort of but I'd hate to make a dress that looks like a mess.) I used my debit card and it is not linked to a paypal account, so I'm not sure how to go about it.
Update as of a few minutes of posting this.
My mother ( oh god my moms in this now) decided to take it upon herself to call customs herself. They told her about the International Law thing I stated above and my mother contacted bodyline stating that they were required by law to file a claim. She told me worse case scenario she would try and see if our bank could do anything about it and have me just get another one of the dresses I ordered. Well I bought the Squirrel Party dress in blk. I prefer to wear black in the winter because to me pink is more of a spring color. Don't get me wrong, I love pink. I'd just rather wear black, or deep red (not like bright red, deep red.) and maybe navy blue in the winter. Anywho, so many of you may know this if you've been to bodylines website recently. That the Squirrel Party print was actually flipped on the dress. Well...that's great. I explained to my mom that though I loved the dress, I didn't want to buy it if I knew the print was flipped ahead of time. With other prints I may not have cared but this print actually had lettering in it which meant the lettering was flipped. *pout* I had hopes that I may have ordered my dress before the print was flipped but I'm guessing I was one of the ones who ordered one right as they were selling the flipped print ones. Which btw, I wonder how they managed to get the dress and mail it out...without realizing the print was flipped. Oh well, they apologized so that makes it okay right?
I'm hoping bodyline won't get upset with me about all this but it is very stressful. I've decided that now because I have a job interview coming up I may just stop buying from bodyline and save up to get something from BTSSB or Angelic Pretty.
Wow, that was a lot. If you made it through all this, thank you. And if you've had the same problem. I'm SO SORRY you had to go through this same thing. I know personally, this was REALLY stressful and I'd hate for others to share in the same fate.
Update Sept 30: So today I actually received a message from the lady again who told me it was lost and she said. WELLLL Sorry. I should have never said lost and that my package had actually just got scanned and was leaving LA on it's way up north. Needless to say, my mom and I were overjoyed. Now my only worry is what the dress will look like and I'm hoping it won't be beat up or damaged. So I suppose if anyone wants me to, I can do a review when it gets here with pictures of the dress ( I know there are a lot of Squirrel Party Reviews), but since the print is most likely flipped I can review that. IDK. ^_^ Thank you everyone who commented!!
Sweet Kohana or Kohana here. I'm posting this simply to express how I'm feeling and how I completely understand how people feel when they have the same problem. So I'm going to get started. (Warning, may be slight ranting here and there)
I made my first purchase from Bodyline roughly a month ago. The shipping out of Japan was normal and not too big a deal, it did take a little while but that didn't bother me. Once it reached customs I was overjoyed, "YES my dress is actually in the US already! I'm so excited!" Well...that's when things sort of went down the drain. My package arrived at customs on Sept 4th. I waited about a week and had enough saved up to then get a blouse. Ironically my blouse came almost instantly and that was strange to me, because my blouse was ordered after and used AIR like my dress. So I continued to check back every day and finally on the 14th day I decided...mmm maybe I should call the USPS postal services. I called and told them what was going on and they told me "Your dress may have just not gotten scanned while your blouse did. Your dress should be sent out to you any day." Which I still found strange because my blouse was ordered a week after my dress...So it took them more than a week to scan it while it took my blouse a day? Anyway, so I waited and waited and a woman called me and told me that I should not have to wait this long and it had been more than 30 days since I ordered my package, so something needs to be done. Well after checking, she suggested that maybe it was lost and that I would have to give her the senders name,address, and so on so forth. Which luckily, because I have a package from bodyline that my blouse came in, I could just sent her a picture of all of the shipping information as well as message her the information I did know.
Here's where things got absolutely ridiculous. So after about 4 days from sending her the message without any response from anyone I tried calling the number she provided. I was then told that all the people were busy on this line and their business hours. And that I should call back another time. Well I was calling during their business hours so...that was strange hm. So I decided I'd wait a day and call back again...still busy. I even tried calling every other hour or so in hopes of a response. So I decided, mmm maybe this lady is really really busy. So I decided to call the USPS postal customs again. This time the person told me that the package was most likely lost and that I should file a claim, but I would need to sender to file it first. I checked on the bodyline website and noticed they said they do not do claims because "Their time is more valuable than the money they may receive"...Well everyone's time is valuable...but okay. So I told the customs person that they did not do claims and even quoted that line. He said "Well that's strange, by law of International (Something something...Sorry, he had a strong southern accent) that they are required to do a claim if something is lost in customs even if it is in the US from anywhere. So I passed on the message to bodyline of what was going on. I didn't include the whole "You are REQUIRED" (That's how the guy said it...almost as if he's trying to say,They must be kidding themselves and it upset him a bit.) I felt it would be rude, but I did tell them that it was indeed lost in customs. Well 5 days after...no response. While I was waiting on my dress my mother noticed I was feeling a little down and actually ordered me some socks to go with my dress when it did get here. Well the socks just passed through customs today and when she told me it was more of a slap in the face than anything else...
I do like bodylines dresses, don't get me wrong. I think they're very cute and I'm kind of on a budget and can't sew amazing well. ( I can sort of but I'd hate to make a dress that looks like a mess.) I used my debit card and it is not linked to a paypal account, so I'm not sure how to go about it.
Update as of a few minutes of posting this.
My mother ( oh god my moms in this now) decided to take it upon herself to call customs herself. They told her about the International Law thing I stated above and my mother contacted bodyline stating that they were required by law to file a claim. She told me worse case scenario she would try and see if our bank could do anything about it and have me just get another one of the dresses I ordered. Well I bought the Squirrel Party dress in blk. I prefer to wear black in the winter because to me pink is more of a spring color. Don't get me wrong, I love pink. I'd just rather wear black, or deep red (not like bright red, deep red.) and maybe navy blue in the winter. Anywho, so many of you may know this if you've been to bodylines website recently. That the Squirrel Party print was actually flipped on the dress. Well...that's great. I explained to my mom that though I loved the dress, I didn't want to buy it if I knew the print was flipped ahead of time. With other prints I may not have cared but this print actually had lettering in it which meant the lettering was flipped. *pout* I had hopes that I may have ordered my dress before the print was flipped but I'm guessing I was one of the ones who ordered one right as they were selling the flipped print ones. Which btw, I wonder how they managed to get the dress and mail it out...without realizing the print was flipped. Oh well, they apologized so that makes it okay right?
I'm hoping bodyline won't get upset with me about all this but it is very stressful. I've decided that now because I have a job interview coming up I may just stop buying from bodyline and save up to get something from BTSSB or Angelic Pretty.
Wow, that was a lot. If you made it through all this, thank you. And if you've had the same problem. I'm SO SORRY you had to go through this same thing. I know personally, this was REALLY stressful and I'd hate for others to share in the same fate.
Update Sept 30: So today I actually received a message from the lady again who told me it was lost and she said. WELLLL Sorry. I should have never said lost and that my package had actually just got scanned and was leaving LA on it's way up north. Needless to say, my mom and I were overjoyed. Now my only worry is what the dress will look like and I'm hoping it won't be beat up or damaged. So I suppose if anyone wants me to, I can do a review when it gets here with pictures of the dress ( I know there are a lot of Squirrel Party Reviews), but since the print is most likely flipped I can review that. IDK. ^_^ Thank you everyone who commented!!