DreamV contact trouble
Hey everyone,
I'm having some trouble with DreamV/Yumetenbo.
Somewhere in February I ordered some items from them but they wrote the wrong zip code on the parcel.
My order was returned to Japan, and supposedly has been sitting there since February 28th.
The tracking still says it's in the post office, but tracking isn't always accurately updated so I don't know if they ever received it back or not.
I mailed them then but received no reply.
I gave it the benefit of the doubt and assumed they'd just resend it, but if they had resend it it should have arrived here by now.
I've send them an e-mail again last week inquiring about my parcel but I'm only receiving silence.
Has anyone had any experience with DreamV's customer service and lost parcels? Any suggestions on what else I could do?
I'm having some trouble with DreamV/Yumetenbo.
Somewhere in February I ordered some items from them but they wrote the wrong zip code on the parcel.
My order was returned to Japan, and supposedly has been sitting there since February 28th.
The tracking still says it's in the post office, but tracking isn't always accurately updated so I don't know if they ever received it back or not.
I mailed them then but received no reply.
I gave it the benefit of the doubt and assumed they'd just resend it, but if they had resend it it should have arrived here by now.
I've send them an e-mail again last week inquiring about my parcel but I'm only receiving silence.
Has anyone had any experience with DreamV's customer service and lost parcels? Any suggestions on what else I could do?