When the Sky Goes Green, Take Cover

[eggwards]

The weekend was quiet. I turned down a trip to Six Flags because I didn't feel like doing anything. After two weekends in a row of travel and bears, i was ready to sit down and catch up with weeks of television

Comments

[mrdreamjeans]

I had a call today with a Chase rep that left me a very angry customer. The guy wanted to rush me through my call. I told him quite sternly that when a customer is already upset, not allowing them to tell a bit of their story only makes it worse. I then asked to be transferred to a supervisor who managed to turn me around in minutes. They key, as you witnessed in the bad customer service call, is in developing excellent listening skills. I'm not surprised that you graduated to solo work very quickly.

HUGS!

[eggwards]

Yeah, all too often the call time is a factor in the rep's quality scores. It's frustrating to the customer. I do like that I'm with a company that doesn't care how long you are on a call. The average call time around here is about 20 minutes. We have plenty of time to listen.

Thanks for the good thoughts!

[jrjarrett]

fly solo

So how's your crosswind technique? ;)

[eggwards]

I've been told that I blow as good as or better than others. :-)

[onethsndwords]

you just brought back all the memories of growing up in Birmingham, and the BIG storms, and waking up in the middle of the night to run downstairs and throw mattresses over us while the civil defense sirens wailing in the distance... I surely don't miss that, but then again, ask me again if/when we have an earthquake that REALLY rattles me...

[eggwards]

Yeah, in Houston we only occasionally had tornado warnings, but here in Dallas they are more frequest, along with hailstorms. Still, Dallas gets few major disasters, certainly not ones that effect several square miles like an earthquake or a hurricane.

The first time hearing the sirens after I moved here...well that was a bit of a shock.

Still, we're just a little south of the real Tornado Alley. Oklahoma gets far more activity.

I've been through hurricanes and droughts and such, but I haven't experinced an earthquake yet. I'm not sure if that's a good or bad thing.