Sep 03, 2007 14:52
Amazing what a difference a day makes. I've been struggling with Chase for a while now, actually, about fees that I thought were unfair. I tried to e-mail them and, last night, to call them, and I kept meeting indifference and nonchalance. Exasperated, I decided today that I would just close out all of my cards. I phoned them and got an account minion. I told him I wanted to cancel my account. He immediately transferred me to a specialist. Ooh! You know they were serious. I told the specialist what my beef was, and within two minutes, he credited all my fees.
Really, that was all I wanted in the first place. I guess most people out there aren't willing to play "hardball," are intimidated by credit card companies, or are willing to endure crappy service. Whatever. I win.
Unfortunately, I see no way to get any similar satisfaction from IKEA. They still suck.