A protest against Buy.com
Kate and I will no longer be shopping from online retailer Buy.com. Their customer service is horrible and they almost ruined Christmas for Kate. The long story made very short:
Kate purchased an expensive gift for a family member from Buy.com. The item was received with some flaws. She tried to find a number to call them and discuss this and learned that they do not provide you a number; but instead a call back service.
We were ready for bed but wanted this taken care of so she selected for them to call her at that moment; which was actually an option. Nearly 20 minutes later and after we’d turned the light off for bed thinking they were’t going to call they did! 20 minutes of argument and the requirement for a supervisor and they agreed to allow us to ship the product back, when they had confirmation of shipping they’d overnight a new one.
Needless to say that is not what they ended up doing. Another “please call me” request was put in. This time they said they couldn’t do what they promised before, they wouldn’t get us a new product in time and even tried to lie to Kate and tell her no manager works there and there is nobody else we can speak to.
We demanded cancellation of the order and I still wait to see that it was fully cancelled and I don’t receive more billings from them.
However, I will say that Amazon.com saved the day with the product and a competitive price and overnight shipping for a product ordered on the weekend. Product was delivered and all seems good!
Originally posted at The WaxNation. Please leave any comments there. Posts on The WaxNation are written by either Kate or Dave Waxman; however livejournal can not display the author details thus to determine its author you must visit the original post.