so when jeff and i flew back from georgia, our southwest plane landed in new orleans amidst a bad storm and was stuck on the runway for almost two hours, just waiting to pull into a gate. we didn't get very mad about it because hey, it's the weather - there's not a whole lot you can do. and the crew was very nice and went about passing along extra
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My mom is sortof famous among her friends for writing to airlines about bad service and getting vouchers. I am amazed that they did it without getting a complaint first.
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