Ah yes, "upgrades"
Over a year ago, we switched to JIRA at work. If you're not familiar, JIRA is a project-tracking software suite for assigning projects, marking progress, giving credit to different people who do different parts of said projects, and providing metrics for efficiency and accuracy.
It's the last bit that's why I'm annoyed. The old system that kept track of my work was intra-group emails and screenshots, which I suspect wasn't super efficient because people had to look at the screenshots and enter the data manually, but I got an email every day with a breakdown of my work from the previous day, how efficient I was, and how much work I got done. I still got those for a bit after we switched over, but they stopped because my supervisor is much busier now. Okay, that's fair.
But nothing has replaced them. Using JIRA takes (a little) extra time for me to enter in record counts and time taken, which means that all that data is in the system and I should theoretically be able to call up a progress tracking chart that's updated in real time. But for some inexplicable reason, I don't have access to that data. I brought it up in a meeting when the division manager mentioned that they wanted to install monitors near the printers showing real-time metrics for the group's progress, since I think it's only reasonable that I be able to see that data from my own computer if it's visible to passersby. And yesterday, I learned that at least part of what I want is currently managers only. I can get a list of all the tickets I processed, and a list of the time I took on each one and how many records they had, but if I want a simple analysis of records/hour, I need a spreadsheet or a calculator.
Hopefully this gets corrected soon, but it's always funny to me to hear how "data-driven" we are when under the old management team, I had far more data on my own performance than I have now.
It's the last bit that's why I'm annoyed. The old system that kept track of my work was intra-group emails and screenshots, which I suspect wasn't super efficient because people had to look at the screenshots and enter the data manually, but I got an email every day with a breakdown of my work from the previous day, how efficient I was, and how much work I got done. I still got those for a bit after we switched over, but they stopped because my supervisor is much busier now. Okay, that's fair.
But nothing has replaced them. Using JIRA takes (a little) extra time for me to enter in record counts and time taken, which means that all that data is in the system and I should theoretically be able to call up a progress tracking chart that's updated in real time. But for some inexplicable reason, I don't have access to that data. I brought it up in a meeting when the division manager mentioned that they wanted to install monitors near the printers showing real-time metrics for the group's progress, since I think it's only reasonable that I be able to see that data from my own computer if it's visible to passersby. And yesterday, I learned that at least part of what I want is currently managers only. I can get a list of all the tickets I processed, and a list of the time I took on each one and how many records they had, but if I want a simple analysis of records/hour, I need a spreadsheet or a calculator.
Hopefully this gets corrected soon, but it's always funny to me to hear how "data-driven" we are when under the old management team, I had far more data on my own performance than I have now.