Still annoyed...
OK, so they told me my glasses MIGHT be late when I called them on Thursday. They claimed they'd called on Wed to tell me that. No message on the machine & Deb assured me that they hadn't talked to her. I still figured they'd call me on Saturday with an update.
Yeah, not so much.
I was told that Saturday shipments didn't come in until 3-4pm, so I waited. Finally called them while I was driving to pick Deb up (the plan was I'd pick her up then we'd go get the glasses & maybe wander Rosedale for a little bit). That's when I found out that the new glasses "hadn't passed inspection" and "would be in sometime next week."
Two weeks in an old prescription has not been a ton of fun. Adding to the fun are the large number of scratches on the lenses, part of the reason I replaced the damn things to begin with.
I'm kind of pissed off about this whole thing. I can understand "not passing inspection," I CAN'T understand why this should happen in a time frame that keeps them from fixing the problem & still getting them to me in time. When I ordered them, they told me it would be two weeks and gave me a "Promise Date" of 31 Jan. Seems like, if you call it a "Promise Date," you should maybe do your damndest to meet that deadline. Or call it something else.
The other big issue I've got is that THEY NEVER CALLED ME. They claimed they did, but I sure didn't get any sort of message or anything. Then, they didn't call me AGAIN (despite me giving them my cell number, just to be sure they had a good number) when they KNEW the damn things were going to be late.
It remains to be seen when "sometime next week" will be & whether or not I'll get a call then. My guess is Thursday & I will AGAIN have to call them, despite the big note on the paperwork telling them to call me when they come in.
In case you're wondering, this is the Vision World in Rosedale. I'm pretty sure this'll be my last time going there.
Yeah, not so much.
I was told that Saturday shipments didn't come in until 3-4pm, so I waited. Finally called them while I was driving to pick Deb up (the plan was I'd pick her up then we'd go get the glasses & maybe wander Rosedale for a little bit). That's when I found out that the new glasses "hadn't passed inspection" and "would be in sometime next week."
Two weeks in an old prescription has not been a ton of fun. Adding to the fun are the large number of scratches on the lenses, part of the reason I replaced the damn things to begin with.
I'm kind of pissed off about this whole thing. I can understand "not passing inspection," I CAN'T understand why this should happen in a time frame that keeps them from fixing the problem & still getting them to me in time. When I ordered them, they told me it would be two weeks and gave me a "Promise Date" of 31 Jan. Seems like, if you call it a "Promise Date," you should maybe do your damndest to meet that deadline. Or call it something else.
The other big issue I've got is that THEY NEVER CALLED ME. They claimed they did, but I sure didn't get any sort of message or anything. Then, they didn't call me AGAIN (despite me giving them my cell number, just to be sure they had a good number) when they KNEW the damn things were going to be late.
It remains to be seen when "sometime next week" will be & whether or not I'll get a call then. My guess is Thursday & I will AGAIN have to call them, despite the big note on the paperwork telling them to call me when they come in.
In case you're wondering, this is the Vision World in Rosedale. I'm pretty sure this'll be my last time going there.