A Random, Real-Life Complaint

Jan 05, 2007 02:11

The big grocery store here in town is called Smith's. It was a regional chain out of Utah and I don't know how long ago it changed ownership, but as long as I've been in New Mexico, it's been a division of Kroger's. Kroger's is the country's second-largest chain. They own King Soopers, Ralph's and several other stores, with operations in 31 states.

Some time back, especially if you were to go shopping before 10pm, there was a time when the baggers would say "bottom clear", when it was your turn at the checkout. I don't know if this procedure was chainwide, or if it was only for stores under the Smith's banner, nor do I know if they were supposed to quit or what, but this only happened at my local store for a couple of weeks.

Then, sometime afterwards, they started nonchalantly taking your bagged groceries and putting them into another cart after they had been scanned and I remember that at least once, I transferred the baby from my old cart to the new one without thinking. On a couple of other occasions, I simply took the groceries out of the other cart and put them back into mine with nothing more than a confused shrug, until a friend told me that she pitched a fit because she didn't want a different cart, she wanted the one with her kid.

Ordinarily this wouldn't really be an issue for me because it's not too often that I take the baby to the grocery before ten o'clock. I don't know why and there's no particular reason, but though I do go to the store a couple of times a day, it's usually without my son and my daughter is far too big for the carts. After ten, the store is reduced to barebones and there's usually only one cashier, one bagger and one CSM, so things are a lot more laid back, much less busy and a lot of the employees want to talk.

Well, earlier this evening, I didn't take either of my kids to the store because they're both under the weather, but because the place was quite busy and there was only one bagger on duty, I naturally started bagging my own groceries. As I filled each bag, I'd put it back into my cart, which I had pushed out beyond the line. Eventually the bagger was free, so she took over the duty and said something along the lines of "I'm sorry sir, but we have to change carts", before taking my stuff and moving it to her back-up cart.

As I left the store, I flashed onto my friend and her fit, then I thought about the pain it would be to unbuckle my toddler and move him, just so they'd be forced to make certain the bottom is clear. In all actuality, I don't know if that's the reason for the policy, but it's the only one that comes to mind and though it may not sound like a very big deal to anyone who hasn't pushed a toddler; If it were to continue, it could very easily be considered a valid reason to go elsewhere, whenever I'm shopping with the kid.

consumer news, kids

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