ACTION NEEDED: Intermittent Broadband Connection of DSL Subscribers
i would just like to share the email that i sent to customercare@pldt.com
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Hi,
I would just like to know if there are present issues concerning the broadband service for residences. Lately, the connection from our house is intermittent -- so intermittent, that we always get disconnected twice, on the average, every minute. Every minute. Do take note that we have already applied for a downgrade of our DSL Service. I am curious if the downgrade has already been completed and if this consistent disconnection is part of that downgrade. For reference, our landline number is (**) 4** ** *7 under the name of *******.
We have already called this to your contact center a few days ago and have tried doing what the call center agent suggested. However, it seemed futile as the disconnections is still present and more annoying as ever.
I am working from home and with this kind of broadband service, and I cannot download a single email, let alone communicate with my clients. Unfortunately, if I cannot deliver results, I cannot reason out the current state of my Internet connection because they will not accept it. I could go to a café to continue my work, but that would defeat the purpose of working from home. Moreover, this basically translates to the fact that we are paying for a service that we practically cannot use.
I do believe this has been a common complaint amongst PLDT subscribers, I need not cite evidences as the forum entries can already be searched in the Internet. I would like to know ASAP and the actions steps PLDT will be undertaking to alleviate this concern.
Expecting a prompt response.
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Ceej Segubre
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Hi,
I would just like to know if there are present issues concerning the broadband service for residences. Lately, the connection from our house is intermittent -- so intermittent, that we always get disconnected twice, on the average, every minute. Every minute. Do take note that we have already applied for a downgrade of our DSL Service. I am curious if the downgrade has already been completed and if this consistent disconnection is part of that downgrade. For reference, our landline number is (**) 4** ** *7 under the name of *******.
We have already called this to your contact center a few days ago and have tried doing what the call center agent suggested. However, it seemed futile as the disconnections is still present and more annoying as ever.
I am working from home and with this kind of broadband service, and I cannot download a single email, let alone communicate with my clients. Unfortunately, if I cannot deliver results, I cannot reason out the current state of my Internet connection because they will not accept it. I could go to a café to continue my work, but that would defeat the purpose of working from home. Moreover, this basically translates to the fact that we are paying for a service that we practically cannot use.
I do believe this has been a common complaint amongst PLDT subscribers, I need not cite evidences as the forum entries can already be searched in the Internet. I would like to know ASAP and the actions steps PLDT will be undertaking to alleviate this concern.
Expecting a prompt response.
--
Ceej Segubre