Bitchy, bitchy, bitchy
Dear Service Rep,
Thank you for taking my call today. I hope you can understand my frustration with your telling me I can get a free sample and then changing the price to $125 because of it's popularity and then changing the price again to $600 because you don't actually have the reagent in stock and it needs to be found. This is especially frustrating when you indicated that th reagent was already frozen down in a bank.
I especially liked our heated banter over the difference between lupus and my "more specific" request of systemic lupus reagents. I always assumed that they were the same, but I'm willing to learn new things. However, in the future, I would recommend that you don't actually tell your laboratory client that you got your information from a Google search. Calling it a "literature search" would be substantially more reassuring; however, I found that calling your own technical services department would yield the correct information.
I look forward to our continued collaboration.
Sincerely,
TM