Fuck Verizon in the ear.
My day job has convinced me 100% to never get a line with Verizon. As if that whole "lol no unlimited data, we're going to charge you out the ass for normal usage" thing wasn't bad enough, the level of ineptitude and lack of communication I've seen in the past week alone is beyond the pale.
I cannot count the number of times this week alone I've seen them receive an order, CONFIRM to us that they did by giving us an order number...which no one in the company seems to be able to use. It's SUPPOSED to go like this:
Client: I need this!
Us: Cool, we'll get it for you. Verizon, here's an order.
Verizon: Got it. Order number is ___.
Client: Amigad I forgot to add doohicky to my order, I need doohicky!!1!!
Us: Hey Verizon, we need'a add doohicky to order ___.
Verizon: Sure thing, there's the order, doohicky's been added.
Client: Yay!
Instead it's been going something like this.
Client: I need this!
Us: Cool, we'll get it for you. Verizon, here's an order.
Verizon: Got it. Order number is ___.
Client: Amigad I forgot to add doohicky to my order, I need doohicky!!1!!
Us: Hey Verizon, we need'a add doohicky to order ___.
Verizon: LOL what order?
Us: ...
Verizon: Oh we can't look that number up in this department. I'll transfer you to this other department.
VZWDept2: I don't see any orders for this. Where are they located?
Us: Placetown. I have an order number if you-
VZWDept2: You mean Locationville?
Us: No, I meant Placetown, it's order number-
VZWDept2: Well we don't have any orders for Placetown.
Us: Let. Me. Give. You. The. Order. Number.
VZWDept2: Oh we can't look that up here. Is there a temporary number we're using for it?
Us: >8| If there is you haven't told us. Who CAN look up the order number?
VZWDept2: lol idk
Us: ... So...why did you give us an order number if you can't use it?
VZWDept2: I LIEK CHOKLAT MILK.
Us: *bangs head on brick wall* Client, it's going to be a bit.
Client: QQQQQQQQQQQQQQQQQQQQQQQQQQQQQ YOU SUCK
Ergo...fuck Verizon in the ear. God. Damn.
I cannot count the number of times this week alone I've seen them receive an order, CONFIRM to us that they did by giving us an order number...which no one in the company seems to be able to use. It's SUPPOSED to go like this:
Client: I need this!
Us: Cool, we'll get it for you. Verizon, here's an order.
Verizon: Got it. Order number is ___.
Client: Amigad I forgot to add doohicky to my order, I need doohicky!!1!!
Us: Hey Verizon, we need'a add doohicky to order ___.
Verizon: Sure thing, there's the order, doohicky's been added.
Client: Yay!
Instead it's been going something like this.
Client: I need this!
Us: Cool, we'll get it for you. Verizon, here's an order.
Verizon: Got it. Order number is ___.
Client: Amigad I forgot to add doohicky to my order, I need doohicky!!1!!
Us: Hey Verizon, we need'a add doohicky to order ___.
Verizon: LOL what order?
Us: ...
Verizon: Oh we can't look that number up in this department. I'll transfer you to this other department.
VZWDept2: I don't see any orders for this. Where are they located?
Us: Placetown. I have an order number if you-
VZWDept2: You mean Locationville?
Us: No, I meant Placetown, it's order number-
VZWDept2: Well we don't have any orders for Placetown.
Us: Let. Me. Give. You. The. Order. Number.
VZWDept2: Oh we can't look that up here. Is there a temporary number we're using for it?
Us: >8| If there is you haven't told us. Who CAN look up the order number?
VZWDept2: lol idk
Us: ... So...why did you give us an order number if you can't use it?
VZWDept2: I LIEK CHOKLAT MILK.
Us: *bangs head on brick wall* Client, it's going to be a bit.
Client: QQQQQQQQQQQQQQQQQQQQQQQQQQQQQ YOU SUCK
Ergo...fuck Verizon in the ear. God. Damn.