Debido vs. FORMER Health Insurer. Can this really be the end?
What gets me about this latest correspondence is the thought that maybe they do this routinely, and a hefty percentage of their (former) customers might just pay the bill. The other thing that gets me is, it takes them a month to figure out I'm no longer their customer? And bear in mind, this policy was canceled three months ago.
Debido to his FORMER health insurance policy (7/14/2009)
I recently spoke to someone with my new policy and they said that indeed my old policy had been canceled as of May 8 and the balance applied towards my new policy so that I wouldn't have to pay a premium until November.
Then the attached premium bill for $198 for my old policy arrived. Not only do I not understand why I am getting a bill for a policy that was supposed to have been canceled in May, I can't make any sense out of any of those numbers.
What am I to make of this?
Insurer (7/15/2009)
This inquiry was directed to the appropriate personnel upon receipt. I have sent your latest message to them and asked that they respond no later than tomorrow.
Debido:
Anything happening on this? It's been two weeks.
Insurer (7/30/2009)
I have been notified of a system error regarding the balance. You, of course, do not owe any money to ___________. A systems operator is looking at this today.
Debido:
Thank you. (7/31/2009)
Insurer (8/10/2009)
I heard from Operations this morning. The program has been corrected and you should not received any more HMO bills going forward. The money has been transferred correctly to your Anthem account and there is no balance on ____________ . Please let me know if you should receive another bill so I can report that immediately. Thank you for waiting on the response.
Debido to his FORMER health insurance policy (7/14/2009)
I recently spoke to someone with my new policy and they said that indeed my old policy had been canceled as of May 8 and the balance applied towards my new policy so that I wouldn't have to pay a premium until November.
Then the attached premium bill for $198 for my old policy arrived. Not only do I not understand why I am getting a bill for a policy that was supposed to have been canceled in May, I can't make any sense out of any of those numbers.
What am I to make of this?
Insurer (7/15/2009)
This inquiry was directed to the appropriate personnel upon receipt. I have sent your latest message to them and asked that they respond no later than tomorrow.
Debido:
Anything happening on this? It's been two weeks.
Insurer (7/30/2009)
I have been notified of a system error regarding the balance. You, of course, do not owe any money to ___________. A systems operator is looking at this today.
Debido:
Thank you. (7/31/2009)
Insurer (8/10/2009)
I heard from Operations this morning. The program has been corrected and you should not received any more HMO bills going forward. The money has been transferred correctly to your Anthem account and there is no balance on ____________ . Please let me know if you should receive another bill so I can report that immediately. Thank you for waiting on the response.