My Mac - Follow-up to November 14 entry
Spent some time on the phone with that higher-up Mac expert this morning.
We have resolved my Mail problem, and it only took about two and a half hours from first phone call placed to my system being fully back to the way it should be.
The problem had been related to my preferences. We didn't even take the time to narrow it down to specific Mail preferences, but instead removed ALL of my preferences from the entire computer. This, unfortunately, meant importing all of my old e-mail messages back into the program and setting up my system and mail preferences nearly from scratch, but I was pleasantly surprised that it held onto more than I'd anticipated.
For instance, the import separated my e-mails into the specific box they had been in before - granted, still within a separate "import" mailbox, but moving them around took significantly less time than if they'd dumped everything without any direction into a single folder through which I would have had to go through every single e-mail I've kept since fall 2002.
And, I think my computer might actually be running a little bit faster. Really, it could have been worse. And, my Mail program hasn't crashed all afternoon.
We have resolved my Mail problem, and it only took about two and a half hours from first phone call placed to my system being fully back to the way it should be.
The problem had been related to my preferences. We didn't even take the time to narrow it down to specific Mail preferences, but instead removed ALL of my preferences from the entire computer. This, unfortunately, meant importing all of my old e-mail messages back into the program and setting up my system and mail preferences nearly from scratch, but I was pleasantly surprised that it held onto more than I'd anticipated.
For instance, the import separated my e-mails into the specific box they had been in before - granted, still within a separate "import" mailbox, but moving them around took significantly less time than if they'd dumped everything without any direction into a single folder through which I would have had to go through every single e-mail I've kept since fall 2002.
And, I think my computer might actually be running a little bit faster. Really, it could have been worse. And, my Mail program hasn't crashed all afternoon.