Comments | deannawol: (без темы)

deannawol

(Untitled)

Jun 23, 2006 09:37

Ya know it's bad when tech support tells you that there is no point in continuing your contract with the ISP because you can't connect to the net using their equipment. They transferred me to sales with a view to cancelling our contract. Sales decided to do something that tech support didn't even think of. They elevated the ticket to the NOC ( Read more... )

Comments 6

oduinn June 23 2006, 09:12:30 UTC

Do not, Do not, DO NOT let sales decide to try something new. If tech support says it doesn't work, don't listen to sales, cause their job is try and keep you on regardless of how crappy the service is.

Trust me, I have LOTS of experience with this.
Just cancel the contract, and find a decent company.

deannawol June 24 2006, 16:50:29 UTC

Well, if the Tech Support guy had been better then I would follow your advice. Here, for your delection is part of the conversation with the non-English speaking tech support guy (TS ( ... )

belledaynight June 23 2006, 11:14:31 UTC

That's rotten. But...I do love your icon. =)

deannawol June 24 2006, 16:32:35 UTC

Thanks... I felt it was appropiate ^_^

sora_ishida June 25 2006, 03:52:59 UTC

*snuggles*

Yay for being able to cancel before the contract ends, though. It would suck to have to stick it out with crappy connection!

*has experienced it, knows the pain and trauma of the evil Bon!connection...thinks it can only get better, cause it can;t get any worse!*

deannawol June 27 2006, 08:08:56 UTC

Yeah, if they don't ring me back by this evening, they are going to get another nasty phone call. *sigh*

*is at work now - my only stable connection*