Virgin Media Is Stupid, Part the nth
Why, oh why, did I think that Virgin Media (formerly known as NTHell) would actually get something right for once?
Backstory: on Friday I rang them up enquiring about getting a landline installed at our house. I'd checked on their website, which had said that their home phone service was available in this area, and so I was just ringing to find out how much installation would cost as we couldn't find a phone port anywhere (we have since found one). The girl on the phone was very nice, answered my questions, and double-checked that we could get phone service round here, which she also told us that we could. So I went ahead and requested it.
This morning, I get an e-mail from them.
"We've just checked your address to see which services we can bring to you. Unfortunately, we won't be able to bring any extra services to your home just yet, due to the way our network works where you live."
What the unholy fuck? We checked twice to make sure we could get the service. Are you all on crack? Are you sniffing glue between calls?
I wish Nick were able to switch internet providers (unfortunately with his job, he can't have any downtime), because then at least we could finally be free of this giant fracking millstone of a telecommunications company!
Update: Managed to find a payphone reasonably close to the house (we had one that was only a 5-minute walk, but they took it away because they were building a new house there) and rang them. Apparently Virgin got a new database a couple of months ago, and so not all the data might have 'migrated' over properly, because the woman I spoke to said that, while our account said we weren't eligable for phone services, our address said we were. She's going to ring back tomorrow after checking with another department (and hopefully my mobile will actually let me connect, because it's been a pain like that lately if anyone calls from an internal line). If the answer's still no, it's going to be the Post Office with their £110 install fee.
For £110, I expect the cord to be inlaid with gold and to be given complementary quail's eggs during the process.
Backstory: on Friday I rang them up enquiring about getting a landline installed at our house. I'd checked on their website, which had said that their home phone service was available in this area, and so I was just ringing to find out how much installation would cost as we couldn't find a phone port anywhere (we have since found one). The girl on the phone was very nice, answered my questions, and double-checked that we could get phone service round here, which she also told us that we could. So I went ahead and requested it.
This morning, I get an e-mail from them.
"We've just checked your address to see which services we can bring to you. Unfortunately, we won't be able to bring any extra services to your home just yet, due to the way our network works where you live."
What the unholy fuck? We checked twice to make sure we could get the service. Are you all on crack? Are you sniffing glue between calls?
I wish Nick were able to switch internet providers (unfortunately with his job, he can't have any downtime), because then at least we could finally be free of this giant fracking millstone of a telecommunications company!
Update: Managed to find a payphone reasonably close to the house (we had one that was only a 5-minute walk, but they took it away because they were building a new house there) and rang them. Apparently Virgin got a new database a couple of months ago, and so not all the data might have 'migrated' over properly, because the woman I spoke to said that, while our account said we weren't eligable for phone services, our address said we were. She's going to ring back tomorrow after checking with another department (and hopefully my mobile will actually let me connect, because it's been a pain like that lately if anyone calls from an internal line). If the answer's still no, it's going to be the Post Office with their £110 install fee.
For £110, I expect the cord to be inlaid with gold and to be given complementary quail's eggs during the process.