Training Day 2
Someone had to be let go today.
It was all kind of sudden - we got given an unexpected break when the team leader's team leader (that's pretty much how she decribes herself) came in and asked to speak to the two teaching us. When we got back one of us was gone, as was his bag, and all we got told is that they had to let him go as they thought 'he wasn't right to work for the Royal Mail'.
Well, that sort of thing just starts all sorts of theories running in your head, doesn't it? Had he failed his Criminal Background Check, was he an undercover reporter trying to do a special report on call centres...
I managed to find out what had happened in the end - I came back early from lunch and found one of the tutor-people there. He asked how I and everyone else was finding things, and I joked that the big topic of the day was this guy being let go and how everyone was wondering if it was like Big Brother or somesuch (which we actually were) and we were going to be gradually voted out or something. So he told me that they had had several problems with this guy in the short time he'd been in training, including the fact that he really did nothing but draw when the tutors were talking and was perhaps a little too dismissive of things that they were teaching us for his own good.
And that was pretty much the high point for the day. Did stuff on Active Listening, Diversity, PMA (Positive Mental Attitude) and listened in to calls for the final hour before going home.
Apparently tomorrow they're actually going to start us on the various systems used.
Of course, I was uncomfortable for most of the day as I got a very slow-developing migraine that started about 10am and just grew... and then after lunch I started cramping too. It's so very difficult to actively listen to things when you just want to lie down on the ground, raise one arm above your head and start moaning about the pain till someone brings you painkillers. But such is life.
It was all kind of sudden - we got given an unexpected break when the team leader's team leader (that's pretty much how she decribes herself) came in and asked to speak to the two teaching us. When we got back one of us was gone, as was his bag, and all we got told is that they had to let him go as they thought 'he wasn't right to work for the Royal Mail'.
Well, that sort of thing just starts all sorts of theories running in your head, doesn't it? Had he failed his Criminal Background Check, was he an undercover reporter trying to do a special report on call centres...
I managed to find out what had happened in the end - I came back early from lunch and found one of the tutor-people there. He asked how I and everyone else was finding things, and I joked that the big topic of the day was this guy being let go and how everyone was wondering if it was like Big Brother or somesuch (which we actually were) and we were going to be gradually voted out or something. So he told me that they had had several problems with this guy in the short time he'd been in training, including the fact that he really did nothing but draw when the tutors were talking and was perhaps a little too dismissive of things that they were teaching us for his own good.
And that was pretty much the high point for the day. Did stuff on Active Listening, Diversity, PMA (Positive Mental Attitude) and listened in to calls for the final hour before going home.
Apparently tomorrow they're actually going to start us on the various systems used.
Of course, I was uncomfortable for most of the day as I got a very slow-developing migraine that started about 10am and just grew... and then after lunch I started cramping too. It's so very difficult to actively listen to things when you just want to lie down on the ground, raise one arm above your head and start moaning about the pain till someone brings you painkillers. But such is life.