Booo to Lanmark upgrades!
So, in case you weren't aware, Lanmark is the lovely operating system behind the many workings of the Delta Halifax hotel. While I have enjoyed it and its many quirks over my time here, tonight it is quickly falling into my black books... well... to be fair, it's not so much Lanmark, but rather Lanmark support. Ah yes, Lanmark support - they who were supposed to be doing an upgrade that would only take, "a very short period of time. You'll be back up and running in no time."
Of course, being such eternal optimists (or perhaps eternal sadists is a more appropriate term, considering the agony they must know it causes those on the receiving end of these "short" upgrade system downs) it has now been over 2 hours and out systems are still not back up. F&B opened for business over half an hour ago and cannot post any bills until the systems are up. My relief at the front desk should be here any minute and there is still Night Audit work to be done.... Should anyone be wondering, this lovely Lanmark is quite crucial to the working of the hotel and without it, everyone is looking at a very long and tedious morning until it comes back online.... sigh.... Oh what a day.
But there is a light on the horizon! Support has finally logged out of our system and we're just going to hammer out the last of our work now. I really hope I can still get out of here by 7:30... siiiiiigh.
I should really stop ranting.
Of course, being such eternal optimists (or perhaps eternal sadists is a more appropriate term, considering the agony they must know it causes those on the receiving end of these "short" upgrade system downs) it has now been over 2 hours and out systems are still not back up. F&B opened for business over half an hour ago and cannot post any bills until the systems are up. My relief at the front desk should be here any minute and there is still Night Audit work to be done.... Should anyone be wondering, this lovely Lanmark is quite crucial to the working of the hotel and without it, everyone is looking at a very long and tedious morning until it comes back online.... sigh.... Oh what a day.
But there is a light on the horizon! Support has finally logged out of our system and we're just going to hammer out the last of our work now. I really hope I can still get out of here by 7:30... siiiiiigh.
I should really stop ranting.