....explaining to your 79- and 82-year-old grandparents that:
- Yes, you were hacked
- No, it doesn't matter how "unguessable" your password was
- Yes, you have to change your password
- No, that doesn't guarantee that will stop it
- Yes, if you ask the young man behind the counter at the gym, he will tell you the same damn thing
- No, you can't change your password by Googling "Change password" and choosing a link
- Yes, That's LiveJournal you're trying to change your password on
- No, You don't have an LJ
- No, really, you don't
- Yes, because I'm the only one in the family with one
- No, I don't know why you have a hotmail address listed
- No, seriously, how should I know? I wasn't there when you set up your emails
- No, that's not a hack, that's a captcha
- Yes, you have to type what it says; that's how it knows you're a real person