Are you allowed to snap back / hang up when customers get abusive? Because as far as I'm concerned, the second those words come into play in a situation like the one you're describing, the person saying them has officially forfeited their right to expect a respectful and professional response.
I can be as condescending as I like in response to them without the use of profanity and I can hang up or transfer them to an arbitrary out of use extension or my manager with no explanation. All of those words were used by two customers (dealing with the same issue, mind you) within twenty minutes. As far as I was concerned the wankers could go fuck themselves, particularly because despite having one hell of a temper I have never ever cursed out or name called at anyone, no matter what the issue or who was at fault.
Also, that website is one of my most frequently viewed, having been working in sales or customer service for 10 years. I need to hurry up and start selling hemp bracelets in Central America for a living already. That or tattooing. Whichever dream presents itself first.
Are you allowed to snap back / hang up when customers get abusive? Because as far as I'm concerned, the second those words come into play in a situation like the one you're describing, the person saying them has officially forfeited their right to expect a respectful and professional response.
Reply
Also, that website is one of my most frequently viewed, having been working in sales or customer service for 10 years. I need to hurry up and start selling hemp bracelets in Central America for a living already. That or tattooing. Whichever dream presents itself first.
Reply
Reply
Reply
Reply
Leave a comment