whoopsie
Turns out that truck reservation was for today. I decided to contact u-haul this afternoon because they'd never said what time I needed to pick the truck up (I thought the reservation was for tomorrow, Sat). They said it was for today, 10 am, the location should have called you. I said they did not. Can I change it until tomorrow? You'd have to call the location. Ok, I would like to cancel. You'd have to call the location, since the reservation was for today.
I checked Vonage, and U-Haul did indeed call this morning. They called at 9 am, presumably to tell me my reservation was for 10 am. Now, who the hell in the hell hell does this? Why would you call a customer the day of his reservation to tell him he needed to be there in an hour? With no indication anywhere on the receipt that a time was to be specified later?
The worst part is that U-Haul, it turns out, is way cheaper than anyone else. It's like $19.95 plus $1.29 a mile. Others were like $40, $50, $70 for the day.
Oh, look, U-Haul just cancelled the reservation anyway. What. The. Hey.
Now what? No truck. None o' this stuff is fitting in my car. Gracious.
I checked Vonage, and U-Haul did indeed call this morning. They called at 9 am, presumably to tell me my reservation was for 10 am. Now, who the hell in the hell hell does this? Why would you call a customer the day of his reservation to tell him he needed to be there in an hour? With no indication anywhere on the receipt that a time was to be specified later?
The worst part is that U-Haul, it turns out, is way cheaper than anyone else. It's like $19.95 plus $1.29 a mile. Others were like $40, $50, $70 for the day.
Oh, look, U-Haul just cancelled the reservation anyway. What. The. Hey.
Now what? No truck. None o' this stuff is fitting in my car. Gracious.