Not a Good Time, not a Good Future

[dalonzo9]

Many warning signs have been popping up with alarming frequency since I've returned home from the comfort of the Air Force military family. The economy here is getting worse and worse and has shown no signs of getting better. Not now, not soon

Comments

[somoney316]

Dommy,

"Customer" "Service"

You are there to service the customer. We do not have any power. The customer does. Because we are attempting to sell a product. The customer could go anywhere else, but those chose your spot to go to. In order to make a sale, you must service the customer.

I think we're looking at this in two different ways. I see customer service from the business and making money point of view...because that's how i have to look at it. To maximize my profits, to establish a career, and to provide for myself and the family i someday want to have...i have to ensure that i continue to grow in profit, that i continue to grow in the business, and that i do well. The performance of my staff is a direct correlation to that.

Dont get me wrong. I'm far from someone who needs to "come down a peg or two". I'm the single best boss anyone can work for, because I know what its like to be making 8 bucks an hour to do grunt work. I remember what thats like. Maybe the ancient people who make the draconian rules at the MoS arent the type of people who you should be working for.

In other words...

Come to Gamestop Lynn! Best boss EVER!!!!! =D

[dalonzo9]

"Service the customer" means, to me, to make available and sell the product the customer wants. It means to service a specific want/need, not to service an ego. The "above and beyond the call of duty" philosophy is far too flawed to be taken seriously. When there is no bar, you end up with a runaway effect. That is when "the customer is always right," when, in fact, it is quite the contrary.

Garnering record-breaking profits is another runaway effect. "Doing better than last time" will end up in only one result: burning the customer resources dry; meaning, eventually there is going to be a plateau because a single location can only reach out so far to so many people. As I had said, there will always be return consumers no matter what. You could spit in their faces and they'd still come back. It's a double-whammy of the desire to spend money and the convenience of location.

In a recession like this, it's not the staff. 'Tis another double-whammy of the consumer resource drying up and consumer dollars getting tight. It's like corporations are being run by total hacks. I mean, they must be. Any common person who goes to the movin' pictures knows about John Forbes Nash (A Beautiful Mind) and his "governing dynamics," which we could benefit from a derivative of.

Mannn, I'd totally work for you but the Station Landing store is too cool! 'Tis a sweet, sweet store!