Words can't even describe this
My supervisor was dealing with a customer at the till today. A lady pulled me to one side. She had a glass fragrance diffuser in her hand, one of the ones that we take out of the packaging and open up so that customers can smell it. It was almost empty and she asked me if she could have it, since it was empty and we wouldn't have use for it any more. I wasn't sure, so I told her to wait a moment and I'd ask my supervisor. She started whining that she collects glass containers and that other shops give her free stuff all the time, so why couldn't we? I told her it really wasn't up to me. She said that she's got arthritis but that it wasn't the common one, it was a rare one called osteo-arthritis. Um. Okay? Don't try and guilt-trip me in to giving you free stuff. Not gonna work.
I passed her over to my supervisor in the end, and she let her have the glass diffuser bottle in the end. About five minutes later a customer called me over to the fragrance displays to inform me about a spillage. The customer who had the free diffuser bottle had actually tipped the entire contents of the bottle on to the floor so that she could claim that the bottle was empty!
Me and another colleague had to wipe it all up with blue paper towelling, but it was very slippery and I think the laminate floor had absorbed some of it because it kept seeping through the joins in the floor, and we had to block part of the floor off with wet floor signs because it was a hazard. This was on-going for about half an hour, until we'd managed to get all of the oil up.
I just... in all my years of retail, I think this is one of the worst ones. I can't get over how someone thinks this is a good thing to do.
I passed her over to my supervisor in the end, and she let her have the glass diffuser bottle in the end. About five minutes later a customer called me over to the fragrance displays to inform me about a spillage. The customer who had the free diffuser bottle had actually tipped the entire contents of the bottle on to the floor so that she could claim that the bottle was empty!
Me and another colleague had to wipe it all up with blue paper towelling, but it was very slippery and I think the laminate floor had absorbed some of it because it kept seeping through the joins in the floor, and we had to block part of the floor off with wet floor signs because it was a hazard. This was on-going for about half an hour, until we'd managed to get all of the oil up.
I just... in all my years of retail, I think this is one of the worst ones. I can't get over how someone thinks this is a good thing to do.