List of Sucks
It seems I found this community too late. I just got laid off from a retail chain that went out of business. I worked in the fitting room 95% of the year and the half I worked there. With that said, here are a few of the major memorable customer sucks I encountered there.
It was the second or third month I had worked there, that I was cleaning out the stalls one day and picked up a pair of jeans off the floor. This was a constant annoyance, but I wasn't paying attention to where I had grabbed them, as I was too busy grumbling in my head about how people are such slobs, and I grabbed them by a wet spot. Said wet spot was on the crotch. Yup, someone took a little whizz in our jeans. Naturally, this ruined the entire day for me and I surprised myself by not quitting. After all, I touched someone elses urine. Unpleasant. But still! What was the customer thinking?? And just leaving them there for my poor self to pick up??
A few months after that, I found a pair of shorts shoved under the bench. I grabbed them only to discover they were soaking wet. And still warm! I threw them away, so not only did I have this really gross experience, but the store lost money.
Customer suck because even though I didn't really interact with these people, I had to touch their pee! I'm never forgiving them, because if they really couldn't hold it, the least they could have done was bring it to our attention so I could avoid contact. Embarrassing, yes, but knowing that someone would pick up those very unsanitary articles of clothing? Fail!
More customer suck for the many times people were upset by the policy which states "Only 6 items in at a time". To make it short, most fussed about how "stupid" and "ridiculous" it was, and others demanded I call a manager. It's a freaking policy! What to people not understand about the word "policy"? One lady told me it was "F***ing stupid" and walked right in. Of course she left all 23 items in the stall for me. Inside out. A lot of customers often left their unwanted items behind. Some had deorderant smudges, make-up smears, or just smelt bad from the sweat. It was gross. It sucked. And people gave them to me without a second thought.
Going out of business sale: Worst experience ever! This has major customer suck that would take pages to explain. People weren't happy with the dirt cheap prices because they wanted them cheaper! They were messier, more rude, and just everything what you know a terrible customer is. After a certain date, we stopped taking the store credit card, checks, and returns. It was hell that first day. In fact, I'll share with you in script a transaction I had with a customer that day.It was very memorable. In case you're wondering, eventhough I was fitting room, I had to help out with register and recovery too.
First day we become a liquidation and there's MANY signs across the store stating what we can and can't accept as payments and "No Returns" signs.
M: Me!
OCL: Old Cranky Lady
M: Hello, how are you?
OCL: I want to make a payment on my charge and then pay.
M: Um, we can't make payments or accept your card anymore, sorry.
OCL: What? But I always make my payment here.
M: I know, but we're no longer (store name), we're a liquidation and we can't accept payments or the store card anymore. You'll have to send your payment in the mail, call, or go online.
OCL: But it's due today!
M: I'm sorry, but there's nothing we can do for you.
OCL: This is crap! I'm going to be charged a late fee now beause of you. Should have given us a warning. Little bastards.
M: (O.o) I'm sorry, we've been telling people ever since we found out and I apologize that you didn't get the warning.
OCL: Tch. Typical. Alright then, I'll pay with check.
M: ...we can't take checks either...
OCL: What?? No checks!?
M: Sorry. Liquidator doesn't accept checks just in case they bounce.
OCL: (grumbles something, pretty sure she cursed the company) Cash then.
M: Okay, total is $X.XX.
(She hands me the cash, I finish the transaction, haned her the bag, and just when I'm about to say bye..)
OCL: If these don't fit my grand-daughter, I'll be back to exchange them.
M:...we don't do exchanges any more either. Sor-
OCL: What?! So if it doesn't fit her? What? I can't get my money back?
M: You can't...it's policy. Sor-
OCL: Stop apologizing dammit! Damn girl! Can't make my payment, can't pay with my check. Stupid store. Glad you're going out of business. Bastards.
She kept muttering "bastards" as she left, and myself, a co-worker, and a few customers were left gaping at her. That script isn't 100% accurate (It's a little short -- spent 25 minutes with that lady), she muttered a lot more and I can't recall everything from over a month ago, but you get the gist. I had a few other customers like her (though not to that extent) and it was a lot of suck.