Suck from Sunday....
MoA children's clothing slave here again.
As usual, after church, the mall is just PACKED all afternoon and evening on Sunday's. Well, this last Sunday (since it was spring break for a lot of people) we were busier than usual. So we had rather long lines and it was general chaos during the 8 hrs the mall is open. About mid-afternoon, after a rather large rush of people through the register M (a coworker) a I are helping our only customer up at the counter. When M all of a sudden looks to the back of the store, gasps and freezes in shock (she's new to the whole retail thing...not much experience with what a customer can do to a store).
The next thing we hear is a crash as a T-stand with two twist arms falls to the ground, damn near crushing the two children who were hanging on it. The initial gasp got me and the customer at the counter to look over at what was going on. Before M or I can do anything, we hear the mom of the kids, in a really loud voice: "AN ENTIRE RACK FELL OVER AND I CAN'T PICK IT UP!" *points to her rather obvious pregnant belly*. So M rushes back to check on everyone and to pick up the rack off the floor. As she's doing that, mom gets all huffy and starts yelling about our "unstable racks" and how "unsafe" they are, and that we shouldn't have those out on the floor. 0.o
Before we can say anything, she grabs 2 of her 3 children and rushes out the door. The third child (an older boy in the 8-10 year range) has stayed back to help us put the clothes back on the rack (he would have gotten a sticker, as I give them to the kids who accidentally make a mess then help clean up). However, he didn't get more than a few hangers put back up before his mother is yelling at him to get out of there. Because "cleaning up that mess is their job! You don't have to help!" We're getting a customer complaint now...because it's obviously our fault that she let her kids play on the equipment and damn near got them crushed in the process. *eyeroll*
**NOTE: No one was seriously hurt, the two kids who were hanging on the rack just had a couple scrapes from falling...nothing too bad.
**EDIT: I realize that when you're pregnant it isn't advisable to be picking up heavy stuff like that. I don't mind doing that. It's the fact that we got blamed for having "unstable equipment", that is far from unstable when it's set-up properly (like it was) and people aren't letting their child(ren) play/hang on things that aren't playground equipment.
As usual, after church, the mall is just PACKED all afternoon and evening on Sunday's. Well, this last Sunday (since it was spring break for a lot of people) we were busier than usual. So we had rather long lines and it was general chaos during the 8 hrs the mall is open. About mid-afternoon, after a rather large rush of people through the register M (a coworker) a I are helping our only customer up at the counter. When M all of a sudden looks to the back of the store, gasps and freezes in shock (she's new to the whole retail thing...not much experience with what a customer can do to a store).
The next thing we hear is a crash as a T-stand with two twist arms falls to the ground, damn near crushing the two children who were hanging on it. The initial gasp got me and the customer at the counter to look over at what was going on. Before M or I can do anything, we hear the mom of the kids, in a really loud voice: "AN ENTIRE RACK FELL OVER AND I CAN'T PICK IT UP!" *points to her rather obvious pregnant belly*. So M rushes back to check on everyone and to pick up the rack off the floor. As she's doing that, mom gets all huffy and starts yelling about our "unstable racks" and how "unsafe" they are, and that we shouldn't have those out on the floor. 0.o
Before we can say anything, she grabs 2 of her 3 children and rushes out the door. The third child (an older boy in the 8-10 year range) has stayed back to help us put the clothes back on the rack (he would have gotten a sticker, as I give them to the kids who accidentally make a mess then help clean up). However, he didn't get more than a few hangers put back up before his mother is yelling at him to get out of there. Because "cleaning up that mess is their job! You don't have to help!" We're getting a customer complaint now...because it's obviously our fault that she let her kids play on the equipment and damn near got them crushed in the process. *eyeroll*
**NOTE: No one was seriously hurt, the two kids who were hanging on the rack just had a couple scrapes from falling...nothing too bad.
**EDIT: I realize that when you're pregnant it isn't advisable to be picking up heavy stuff like that. I don't mind doing that. It's the fact that we got blamed for having "unstable equipment", that is far from unstable when it's set-up properly (like it was) and people aren't letting their child(ren) play/hang on things that aren't playground equipment.