i saw this
I saw this when reading one of my disney message boards and thought i shoudl post it on here.
Chicken Soup for the Disney Cast Member Soul
Pardon my dust... and lack of spelling...
Well first I would like to explain something about the attraction at which this happened. The Tomorrowland Transit Authority is a rail ride powered by magnetic induction motors. Its a train like ride that goes through a few attractions and is about 15 feet above the ground. Ocassionally the motors have problems causing the trains to back up and hit each other a little hard but not that harmful at all.
On this day it had happened in Space Mountian. This Cast Member, CM, had been doing what would have been a normal evacuation of the ride. However a woman was getting very panicky and nervous. CM had done what he could do to calm her and made sure she was right with him the way back, a situation where someone would be just sent on there way to follow the others out.
CM wasn't quite sure why she was so afraid. It is a rather routine issue at the ride but nothing that would make some one that scared. Mostly the evacutaion is the sounds of clamoring guest upset they have to walk a little ways to safty in the heat. Never a thank you for helping them out.
After she was safe and CM gotten her a bottle of water and calmed her she told CM why she had been scared. She was a survivor of the World Trade Center Attacks on 9/11. She was in the building as the lights went out and things happened around her. She told him that in the darkness of Space Mountian and the cars hitting one another gave her flash backs from the plane crash. She held out a hand to him and gave him something. She told him it was her survivor pin, a pin with the Twin Towers on it given to her after the destruction. She wanted him to have it for saving her life once again.
As I heard the story my heart sank. CM told me that the woman spent the day telling everyone one of her angel and showing him off. But he did nothing more than what was expected of him.
The CM, who we know, would rather not have anyone know about his efforts. He would have done it for anyone. He doesn't want any recontion but I wanted to make sure that he got respect from me. In situations like that it's easy to push someone aside and jsut say get over it its not scary...but we don't know their true fears. CM will at least get some of the recognition from me at least.
At Disney we want everyone to be treated with respect that they deserve and some times we forget about the individual attention can be just as magical for some. We try to create memories that will last a life time. If you are one of the lucky ones who get to visit Disney World in your life. Please take the time to just thank at least one cast member. Whether or not you think it matters it really does. And you as a Cast Member if you can take the time to get a little personal with a few of the 100,000s of guests we have. It can create magic as well.
Positivity in the time we live in makes the "World" worth living in.
Chicken Soup for the Disney Cast Member Soul
Pardon my dust... and lack of spelling...
Well first I would like to explain something about the attraction at which this happened. The Tomorrowland Transit Authority is a rail ride powered by magnetic induction motors. Its a train like ride that goes through a few attractions and is about 15 feet above the ground. Ocassionally the motors have problems causing the trains to back up and hit each other a little hard but not that harmful at all.
On this day it had happened in Space Mountian. This Cast Member, CM, had been doing what would have been a normal evacuation of the ride. However a woman was getting very panicky and nervous. CM had done what he could do to calm her and made sure she was right with him the way back, a situation where someone would be just sent on there way to follow the others out.
CM wasn't quite sure why she was so afraid. It is a rather routine issue at the ride but nothing that would make some one that scared. Mostly the evacutaion is the sounds of clamoring guest upset they have to walk a little ways to safty in the heat. Never a thank you for helping them out.
After she was safe and CM gotten her a bottle of water and calmed her she told CM why she had been scared. She was a survivor of the World Trade Center Attacks on 9/11. She was in the building as the lights went out and things happened around her. She told him that in the darkness of Space Mountian and the cars hitting one another gave her flash backs from the plane crash. She held out a hand to him and gave him something. She told him it was her survivor pin, a pin with the Twin Towers on it given to her after the destruction. She wanted him to have it for saving her life once again.
As I heard the story my heart sank. CM told me that the woman spent the day telling everyone one of her angel and showing him off. But he did nothing more than what was expected of him.
The CM, who we know, would rather not have anyone know about his efforts. He would have done it for anyone. He doesn't want any recontion but I wanted to make sure that he got respect from me. In situations like that it's easy to push someone aside and jsut say get over it its not scary...but we don't know their true fears. CM will at least get some of the recognition from me at least.
At Disney we want everyone to be treated with respect that they deserve and some times we forget about the individual attention can be just as magical for some. We try to create memories that will last a life time. If you are one of the lucky ones who get to visit Disney World in your life. Please take the time to just thank at least one cast member. Whether or not you think it matters it really does. And you as a Cast Member if you can take the time to get a little personal with a few of the 100,000s of guests we have. It can create magic as well.
Positivity in the time we live in makes the "World" worth living in.