Conversations with the dead (EA Games)
I just... ARRGH!!!!
(info: You are now ready to chat with Vicky.)
Vicky: Thanks for contacting EA Customer Experience, my name is Vicky. How may I assist you today?
you: Hi Vicky - I've just bought Battlefield 4 for a birthday present but went through the entire process without seeing a gift option
you: it's now appeared on my games library (though not yet installed)
Vicky: Alright
Vicky: I am here to help you
Vicky: Please go ahead & explain your issue completely.
you: I thought I just did...? I've just bought Battlefield 4 online from Origin for a birthday present but went through the entire process without seeing a gift option
you: it's now appeared on my games library (though not yet installed)
Vicky: Alright
Vicky: I would like to inform you that there is no gift option.
you: That's silly
you: In the past you got sent a key you could pass on - even the EA help files tell you how to do that for gifts.
Vicky: I understand that you would like to gift the games to your friends.
you: Only one game and only one friend. At no stage during the process does it say the purchase will be bound to your own account.
Vicky: But currently that option is not available
you: I would, yes
Vicky: I will surely convey your suggestion to my superiors.
Vicky: And in the future we may include it.
Vicky: Sorry for the inconvenience.
you: Sorry for the inconvenience? That's all the support you offer?
you: Hello?
Vicky: Sir i understand your concern but as i told you that we do not have this option right now but surely we will include it.
Vicky: I will convey your suggestions to my superiors
you: Are you actually a real person or an automated script?
Vicky: I am a real person.
you: OK
Vicky: Thanka
Vicky: Thanks
you: In that case haven't you missed the major part of the transaction?
you: I'm now out of pocket for a game I don't want. Most humans would have spotted that first.
Vicky: Yes i understand your concern
Vicky: But i am not the one who made the website
you: Eh? This is priceless! I'm going to put this onto my website for everyone to see EA's official response
you: You're paid by EA to provide support yet your best shot is "hey, I didn't make the website".
you: I don't think you're in any danger of being wrongly attributed as a website coder.
Vicky: But including the option of gift can be done by only developer. I will send your suggestion to them & then reset of things would be done by them
you: Shouldn't you actually be telling me how to get a refund?
Vicky: I just mean to say that till now we don't have the option but we may include it in the future.
you: For a refund?
Vicky: Alright
Vicky: You want refund
Vicky: Surely I would be more than happy to help you.
Vicky: Please provide me your order no.
Vicky: Are we still connected ?
you: sorry I was trying to cut and paste the number but for some reason the web designer thought to turn it into an image.
Vicky: Alright
Vicky: No problem
you: #xxxxxxxxx
Vicky: Thanks
Vicky: Before i process your refund, you need to verify your account as per our policy.
you: exasperated.customer@mailcompany.com
Vicky: Please provide me the answer of your security questions
Vicky: How bad are EA Games ?
you: Sorry. I don't remember that question. Is it a security question or are you just making small talk?
you: Mostly good except for the last Sim City
Vicky: Alright
you: How is anyone supposed to remember a security question like that???
you: It's usually Mother's maiden name or first pet
Vicky: The security questions are selected by the customers themselves
Vicky: Anyways i have sent a verification code to your email address. Please check your email & provide me the code
you: Please don't tell me I wrote that question myself. I'll cry.
you: yyyyyy
Vicky: Alright
Vicky: Thanks for providing the code
you: No problem
Vicky: So now do you want me to refund your order no. xxxxxx ?
you: Please yes
Vicky: Alright
Vicky: Would you mind holding for a minute while I process your refund ?
you: sure
Vicky: Thanks
Vicky: Alright
Vicky: You money has been refunded successfully
Vicky: It’s been a pleasure to assist you. Have a great day.
(info: You are now ready to chat with Vicky.)
Vicky: Thanks for contacting EA Customer Experience, my name is Vicky. How may I assist you today?
you: Hi Vicky - I've just bought Battlefield 4 for a birthday present but went through the entire process without seeing a gift option
you: it's now appeared on my games library (though not yet installed)
Vicky: Alright
Vicky: I am here to help you
Vicky: Please go ahead & explain your issue completely.
you: I thought I just did...? I've just bought Battlefield 4 online from Origin for a birthday present but went through the entire process without seeing a gift option
you: it's now appeared on my games library (though not yet installed)
Vicky: Alright
Vicky: I would like to inform you that there is no gift option.
you: That's silly
you: In the past you got sent a key you could pass on - even the EA help files tell you how to do that for gifts.
Vicky: I understand that you would like to gift the games to your friends.
you: Only one game and only one friend. At no stage during the process does it say the purchase will be bound to your own account.
Vicky: But currently that option is not available
you: I would, yes
Vicky: I will surely convey your suggestion to my superiors.
Vicky: And in the future we may include it.
Vicky: Sorry for the inconvenience.
you: Sorry for the inconvenience? That's all the support you offer?
you: Hello?
Vicky: Sir i understand your concern but as i told you that we do not have this option right now but surely we will include it.
Vicky: I will convey your suggestions to my superiors
you: Are you actually a real person or an automated script?
Vicky: I am a real person.
you: OK
Vicky: Thanka
Vicky: Thanks
you: In that case haven't you missed the major part of the transaction?
you: I'm now out of pocket for a game I don't want. Most humans would have spotted that first.
Vicky: Yes i understand your concern
Vicky: But i am not the one who made the website
you: Eh? This is priceless! I'm going to put this onto my website for everyone to see EA's official response
you: You're paid by EA to provide support yet your best shot is "hey, I didn't make the website".
you: I don't think you're in any danger of being wrongly attributed as a website coder.
Vicky: But including the option of gift can be done by only developer. I will send your suggestion to them & then reset of things would be done by them
you: Shouldn't you actually be telling me how to get a refund?
Vicky: I just mean to say that till now we don't have the option but we may include it in the future.
you: For a refund?
Vicky: Alright
Vicky: You want refund
Vicky: Surely I would be more than happy to help you.
Vicky: Please provide me your order no.
Vicky: Are we still connected ?
you: sorry I was trying to cut and paste the number but for some reason the web designer thought to turn it into an image.
Vicky: Alright
Vicky: No problem
you: #xxxxxxxxx
Vicky: Thanks
Vicky: Before i process your refund, you need to verify your account as per our policy.
you: exasperated.customer@mailcompany.com
Vicky: Please provide me the answer of your security questions
Vicky: How bad are EA Games ?
you: Sorry. I don't remember that question. Is it a security question or are you just making small talk?
you: Mostly good except for the last Sim City
Vicky: Alright
you: How is anyone supposed to remember a security question like that???
you: It's usually Mother's maiden name or first pet
Vicky: The security questions are selected by the customers themselves
Vicky: Anyways i have sent a verification code to your email address. Please check your email & provide me the code
you: Please don't tell me I wrote that question myself. I'll cry.
you: yyyyyy
Vicky: Alright
Vicky: Thanks for providing the code
you: No problem
Vicky: So now do you want me to refund your order no. xxxxxx ?
you: Please yes
Vicky: Alright
Vicky: Would you mind holding for a minute while I process your refund ?
you: sure
Vicky: Thanks
Vicky: Alright
Vicky: You money has been refunded successfully
Vicky: It’s been a pleasure to assist you. Have a great day.