New and "Improved"

Aug 27, 2016 21:14

Apparently, since sometime last June, the company that Meg's school uses for health record management (Magnus Health - since I'm perfectly willing to name and shame companies which don't provide good customer service) has made changes to their system. Last year, when I electronically "signed" one of the forms, I typed my first name, middle initial with a period, and full last name. This year, I went to do that, and the system wouldn't let me sign because of 'invalid characters'.

I typed something approximating my name, because Jess pointed out that if I don't and tell the school that I'd be happy to come in and sign a piece of paper with an actual legal signature, it would be creating extra work for myself to complain about a relatively minor point. And that's not the hill I want to die on. If I were going to make an effort to complain about something, it would be the terms of use that basically says we won't hold them responsible for security breaches, and "really, we promise that we use industry standard security practices".

computers, health

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