You can't roller-skate in a buffalo herd
Well I certainly had one of those weeks this week. THe "boss" came in Tuesday and said he wanted me to learn how to work in dispatch. We lost 1 of the 2 dispatchers we had & have had trouble replacing her. In the mean time the other 2 girls in billing have been helping cover that area. He wanted me to learn it as well so I could help out too. It's been seriously crazy there for the last month or so. So anyway I came in Wednesday & went to dispatch. Let me just say Wed. sucked big monkey balls. It was hella busy, I had no clue what was going on & trying to keep up was nuts. Anyway I left Wed. knowing I had 2 more days of this crap & I hated it.
So now for Thursday, 1st of all it's much slower so I'm able to get my bearings a bit better and apparently something sank in from the day before because I wasn't nearly as lost. Osmosis is a wonderful way to learn. Shortly after we got there & got everything under control I went to talk to Phil, "the boss", I had a question about using the computers on my lunch for school work. Anyway, I went in his office and my 1 question became a close-the-door meeting. Gotta love those right? The computer thing was fine, I knew it would be I had been doing it all along but we recently got a memo about using the computers so I just wanted to cover my bases. Ok so back to the closed door meeting. He has me sit down and tells me that he wants me in dispatch from now on. Not how do I feel about it, no hows it going or do I like it, just you are going. Talk about being blind-sided. It is nothing close to what I do in the billing department. He told me he couldn't really go into all the reasons behind his decision but he told me he needed someone dependable & that he could count on. That was nice I guess. He also mentioned (again) about school & when I graduate & leave for something better. Of course due to the sudden job change I am unprepared for any response to any of this conversation. We talked about a few other things & I go back out to dispatch. As I said the day went much better & I was feeling better about it. I also had to start thinking that this is my new job so I really put some effort into learining it well. Later that day I wanted to ask Phil if it was ok to tell Faith about all this. We were having a Co. meeting Friday & I knew everyone would find out then but I didn't want it sprung on her that way since she's who I'll be working with now. Before I got a chance to get him again & ask him he asked to see me AGAIN in his office. I'm thinnking crap now what, instead of another bomb he handed me a gift certificate to WalMart. He said he just wanted to thank me for stepping up to the job and for helping out over the last month through all the crazyness going on. Ok so blind-sided for a 2nd time that day. This is not something normal for Phil, praise for anything is rarely shown for a job well done, it's just expected of you.So of course i forget again what I wanted & go back to my desk. A few minutes later I remembered & went to talkto him , I've never spent this much time in his office since I've been there. Anyway I asked him about Faith & he said he'd talk to her before the meeting on Friday. I also got a chance to address the "leaving Ken's comment" I told him I wasn't planning on going anywhere any time soon, which he appreciated. I also mentioned the possible contract we are working on w/ P&G to handle all of their dispatching nationwide. Now that I'm part of dispatch, you never know right? He said that that's true & if we got it dispatch would bcome any entire seperate entity unto it's own & he would need someone to manage it all. So the seed has been planted there. I am looking for something of course but if that came through the possibility of a huge step up where I am is cool too.
So Friday went well, day was busy & I was able to keep up which I was happy about, before Phil got a chance to talk to Faith she was asking me if I would be working with her next week. I knew I was but couldn't say anything yet but it I was relieved to know that she wanted me to work with her. We get along pretty well so I think all will go well. The meeting went well yesterday afternoon, everyone found out what was happening. A temp we hired to help w/ dispatching as well is now going to be part of billing to replace me and I'll be in dispatch. The billing dept is being completely revamped w/ new procedures and job responsibilities being divided amongst them so everyone knows who is responsible for what. I'm kind of glad that I won't be apart of that. It's going to continue to be crazy there for a while until everyone settles into their new roles.
I have to find the positives of leaving billing & moving to dispatch. No more crazy Mondays trying to get everything done & out by 5 to get it to corporate, no more days and days of data entry non stop for 8 hrs followed by days of constant filing, & no more of the 20 calls a day from other offices asking me to find old invoices & sending them to them & dealing with issues billed wrong. I get a chance to learn a new set of skills, which can only help later, I get to know the techs better & work with them, I have crazy busy times but then we have down time too which is nice & gives you the chance to catch everything up, we don't get weeks behind in paparework.
So we'll see what happens, I have to make the best of it right. Well I didn't get much from good-ol' Citibank but 1 thing I did get is the ability to go with the flow & be able to change everything on a dime. They did that to us alot. It's a skill that's come in handy. I think that's everything for now. It's enough right? Looking forward to a nice weekend, cleaning up a bit around the house & shopping on Saturday. Sunday is Ren Faire & Bengals so it should be a good day.
So now for Thursday, 1st of all it's much slower so I'm able to get my bearings a bit better and apparently something sank in from the day before because I wasn't nearly as lost. Osmosis is a wonderful way to learn. Shortly after we got there & got everything under control I went to talk to Phil, "the boss", I had a question about using the computers on my lunch for school work. Anyway, I went in his office and my 1 question became a close-the-door meeting. Gotta love those right? The computer thing was fine, I knew it would be I had been doing it all along but we recently got a memo about using the computers so I just wanted to cover my bases. Ok so back to the closed door meeting. He has me sit down and tells me that he wants me in dispatch from now on. Not how do I feel about it, no hows it going or do I like it, just you are going. Talk about being blind-sided. It is nothing close to what I do in the billing department. He told me he couldn't really go into all the reasons behind his decision but he told me he needed someone dependable & that he could count on. That was nice I guess. He also mentioned (again) about school & when I graduate & leave for something better. Of course due to the sudden job change I am unprepared for any response to any of this conversation. We talked about a few other things & I go back out to dispatch. As I said the day went much better & I was feeling better about it. I also had to start thinking that this is my new job so I really put some effort into learining it well. Later that day I wanted to ask Phil if it was ok to tell Faith about all this. We were having a Co. meeting Friday & I knew everyone would find out then but I didn't want it sprung on her that way since she's who I'll be working with now. Before I got a chance to get him again & ask him he asked to see me AGAIN in his office. I'm thinnking crap now what, instead of another bomb he handed me a gift certificate to WalMart. He said he just wanted to thank me for stepping up to the job and for helping out over the last month through all the crazyness going on. Ok so blind-sided for a 2nd time that day. This is not something normal for Phil, praise for anything is rarely shown for a job well done, it's just expected of you.So of course i forget again what I wanted & go back to my desk. A few minutes later I remembered & went to talkto him , I've never spent this much time in his office since I've been there. Anyway I asked him about Faith & he said he'd talk to her before the meeting on Friday. I also got a chance to address the "leaving Ken's comment" I told him I wasn't planning on going anywhere any time soon, which he appreciated. I also mentioned the possible contract we are working on w/ P&G to handle all of their dispatching nationwide. Now that I'm part of dispatch, you never know right? He said that that's true & if we got it dispatch would bcome any entire seperate entity unto it's own & he would need someone to manage it all. So the seed has been planted there. I am looking for something of course but if that came through the possibility of a huge step up where I am is cool too.
So Friday went well, day was busy & I was able to keep up which I was happy about, before Phil got a chance to talk to Faith she was asking me if I would be working with her next week. I knew I was but couldn't say anything yet but it I was relieved to know that she wanted me to work with her. We get along pretty well so I think all will go well. The meeting went well yesterday afternoon, everyone found out what was happening. A temp we hired to help w/ dispatching as well is now going to be part of billing to replace me and I'll be in dispatch. The billing dept is being completely revamped w/ new procedures and job responsibilities being divided amongst them so everyone knows who is responsible for what. I'm kind of glad that I won't be apart of that. It's going to continue to be crazy there for a while until everyone settles into their new roles.
I have to find the positives of leaving billing & moving to dispatch. No more crazy Mondays trying to get everything done & out by 5 to get it to corporate, no more days and days of data entry non stop for 8 hrs followed by days of constant filing, & no more of the 20 calls a day from other offices asking me to find old invoices & sending them to them & dealing with issues billed wrong. I get a chance to learn a new set of skills, which can only help later, I get to know the techs better & work with them, I have crazy busy times but then we have down time too which is nice & gives you the chance to catch everything up, we don't get weeks behind in paparework.
So we'll see what happens, I have to make the best of it right. Well I didn't get much from good-ol' Citibank but 1 thing I did get is the ability to go with the flow & be able to change everything on a dime. They did that to us alot. It's a skill that's come in handy. I think that's everything for now. It's enough right? Looking forward to a nice weekend, cleaning up a bit around the house & shopping on Saturday. Sunday is Ren Faire & Bengals so it should be a good day.